kate spade new york is all about joy and modern sophistication. That's why we're the ultimate destination for purses, work totes, bucket bags, shoulder bags (and more!) that inject chic, polished ease into your everyday style. Our stores provide a luxury retail experience, offering unique styling and personal shopping. Drop in to see and shop the latest, from handbags to wallets, shoes, earrings and more. Visit us at 1600 Premium Outlets Blvd, Norfolk, VA 23502, or contact us at (757) 461-1218.
Frequently Asked Questions About Kate Spade Outlet
Does the Norfolk Premium Outlets location accept online returns?
Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).
Does the Norfolk Premium Outlets location accept online exchanges?
If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.
Does the Norfolk Premium Outlets location offer price adjustments?
Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.
Does the Norfolk Premium Outlets location offer warranty returns?
For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
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• Style number (can be found on the white tag inside the product)<br/>
• Photos of the item clearly showing the problem<br/>
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)
How do I pick up my BOPIS (buy online pickup in store) order?
• When can I pick up my purchase?<br/>
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.<br/>
• What information do I need to pick up my order?<br/>
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.<br/>
• Where do I go when I arrive ?<br/>
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.<br/>
• How long will the store hold my order for?<br/>
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.<br/>
• I can't pickup my order right away. Can I request an extension?<br/>
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.<br/>
• How can I cancel or return my order?<br/>
If you would like to cancel or return your order, please refer to our return policy.
Do you accept Klarna in store?
You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.
What types of products can I find at Kate Spade Outlet in Norfolk?
You can find purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more sophisticated fashion accessories and women's clothing items.
What are the store hours for Kate Spade Outlet at Norfolk Premium Outlets?
The store is open Monday, Wednesday, Thursday from 10:00 AM to 8:00 PM; Tuesday from 10:00 AM to 5:00 PM; Friday and Saturday from 10:00 AM to 9:00 PM; and Sunday from 11:00 AM to 7:00 PM.
Can I pick up an online order in the Kate Spade Norfolk store?
Yes, the store offers buy online pickup in store (BOPIS). You'll receive an email when your order is ready for pickup, usually within three hours, and you have up to 48 hours to pick it up.
Does Kate Spade Norfolk Premium Outlets accept online returns and exchanges?
Items purchased online at Katespade.com may be returned or exchanged at the Norfolk Premium Outlets store. Exchanges can be done within 30 days of receipt, free of charge.
What payment options are available at Kate Spade Outlet in Norfolk?
The store accepts American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa for payments.
Is there a warranty return policy at Kate Spade Norfolk Premium Outlets?
Yes, for manufacturing defects, you can bring your item back to the store with original proof of purchase. Customer service is also available to assist if you do not have a nearby shop.
Does the Kate Spade Outlet at Norfolk Premium Outlets accept Klarna payments in-store?
Yes, you can use Klarna in-store by setting up Apple Pay or Google Pay with the Klarna digital credit card for contactless payment.
What popular stores are located near Kate Spade Outlet at Norfolk Premium Outlets?
Nearby stores include Banana Republic Factory, Armani Exchange, True Religion, The North Face, American Eagle Outfitters, Vans Outlet, Kay Jewelers Outlet, and several other fashion and accessory stores.
Are there dining options near Kate Spade Outlet in Norfolk Premium Outlets?
Yes, Sofi’s Table, a pizza restaurant, is nearby and can be a great place to enjoy a meal before or after your shopping visit.
Where can I find convenient financial services near Kate Spade Outlet at Norfolk Premium Outlets?
CoinFlip Bitcoin ATM is located nearby, offering convenient ATM and currency exchange services to customers.