Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Newport News, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,192 reviews
5 stars
646
4 stars
320
3 stars
130
2 stars
42
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were reported as dismissive or unhelpful.
Store Atmosphere
The store has a chill atmosphere, but some customers noted cleanliness issues and a need for updates.
Product Quality
Customers expressed concerns about the declining quality of clothing and limited selection, particularly in certain categories.
Checkout Experience
Long lines and inconvenient checkout locations were frequently mentioned as frustrating aspects of the shopping experience.
Sales and Promotions
Many customers appreciated the sales and promotions, noting good deals, but some felt misled by sale signage.
- TTTSEDEKE TASEWOct 5, 20253.0Customers service weakness
- DBDarlean BasuedayvaOct 4, 20255.0Today I met Norman. He was in the jewelry department. I was searching for a cross that was diamond. He was able to provide the best customer service as we searched for the perfect cross. I got 40% of a diamond cross and will treasure it for years. I also bought other pieces of jewelry. Norman was absolutely the best salesman! He was very knowledgeable and made my day. Thank you for hiring such an employee. Norman, it was nice to meet you.
- BCBradford ClarkAug 8, 20251.0Unacceptable Behavior – JCPenney, Patrick Henry Mall I walked up to the register to check out and was completely ignored while the associate chatted casually with a coworker. I stood there, clearly waiting, yet no acknowledgment came for several minutes. When she finally spoke, it wasn’t to help me—it was to tell me to go somewhere else, despite standing right in front of her register and card reader. The message was clear: I wasn’t worth her time. This wasn’t just bad service—it was pointed, dismissive, and deeply disrespectful. I left not just frustrated, but with the sinking feeling that I wasn’t being treated like everyone else. And that’s something no customer should ever feel. This needs to be addressed. Brushed-off apologies aren’t enough.
- SSShayJul 19, 20254.0Chill atmosphere. It always has a specific smell to the store. But the employees are nice and the selection is huge
- JWJason WalkerApr 19, 20164.0Always a wide selection of fashion and home decor. Plenty of parking.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Newport News offer?
JCPenney offers a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products with brands like Liz Claiborne, Okie Dokie, and St. John s Bay.
What are the store hours for JCPenney at Patrick Henry Mall?
Monday through Friday, JCPenney is open from 11:00 AM to 8:00 PM; Saturday from 10:00 AM to 9:00 PM; and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Newport News offer curbside pickup and free shipping?
Yes, customers can enjoy both free shipping and curbside pickup at this JCPenney location.
What payment options are accepted at JCPenney in Newport News?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as forms of payment.
Is the JCPenney store at Patrick Henry Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for guests with mobility needs.
How can I contact the JCPenney store in Newport News?
You can call the store directly at +1 757-249-1090 or toll-free at +1 800-322-1189.
Which nearby beauty and spa services can I find around JCPenney at Patrick Henry Mall?
Nearby beauty and spa options include Perfect Touch Brows, Hollywood Nails, The Body Bar Patrick Henry Mall, and Sephora inside JCPenney, making it easy to combine shopping with beauty treatments.
Are there dining options close to JCPenney at Patrick Henry Mall?
Yes, visitors can enjoy meals at nearby restaurants like Tropical Smoothie Cafe, Sbarro, and Suki Hana Japanese and Chinese Restaurant, perfect for a break before or after shopping.
Where can I find sportswear and shoe stores near JCPenney in Newport News?
Nearby stores offering sportswear and shoes include Legends, DTLR, Kids Foot Locker, Champs Sports, and Lids, providing great options to complement your JCPenney shopping experience.
Does JCPenney have an official app for shopping and coupons?
Yes, customers can download the JCPenney App for shopping and accessing coupons via the Apple App Store.