Brand Certified
JCPenney
4.2(1205 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
12300 Jefferson Ave, Newport News, VA
23602, United States
Certified by JCPenney • Mar 01, 2026
(757) 249-1090
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/va/newportnews/clothing-stores-newportnews-va-2809.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Newport News, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,205 reviews
5 stars
651
4 stars
325
3 stars
131
2 stars
44
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unresponsive associates.
Product Quality
Customers noted a decline in clothing quality and selection, particularly for women's and plus-size items.
Store Environment
The store atmosphere received mixed feedback, with some describing it as pleasant while others noted cleanliness issues and a lack of organization.
Pricing
Many customers appreciated the reasonable prices and sales, though some felt certain items were overpriced.
Checkout Experience
Long lines and inconvenient checkout locations were frequently mentioned as a significant issue.
- BMBecky Mosbrucker2 days ago5.0Good clothes here but would prefer something more for teens.
- LLLisaMichelle4 days ago4.0Reasonably priced fashionable clothing selection. Cashiers at the checkout are friendly. Sadly, I needed assistance finding a smaller size of an item, but could not find a salesperson anywhere to assist.
- SHSir HayesJan 30, 20262.0Looks like its going out of business
- WMWes McIntyreJan 11, 20263.0My item that was guaranteed before Christmas came a week after. They continued to email if i needed any other gifts before Christmas with no updates or mention on the existing order.
- SMSalone MayoDec 29, 20255.0Great service
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Newport News offer?
JCPenney offers a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products with brands like Liz Claiborne, Okie Dokie, and St. John s Bay.
What are the store hours for JCPenney at Patrick Henry Mall?
Monday through Friday, JCPenney is open from 11:00 AM to 8:00 PM; Saturday from 10:00 AM to 9:00 PM; and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Newport News offer curbside pickup and free shipping?
Yes, customers can enjoy both free shipping and curbside pickup at this JCPenney location.
What payment options are accepted at JCPenney in Newport News?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as forms of payment.
Is the JCPenney store at Patrick Henry Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for guests with mobility needs.
How can I contact the JCPenney store in Newport News?
You can call the store directly at +1 757-249-1090 or toll-free at +1 800-322-1189.
Which nearby beauty and spa services can I find around JCPenney at Patrick Henry Mall?
Nearby beauty and spa options include Perfect Touch Brows, Hollywood Nails, The Body Bar Patrick Henry Mall, and Sephora inside JCPenney, making it easy to combine shopping with beauty treatments.
Are there dining options close to JCPenney at Patrick Henry Mall?
Yes, visitors can enjoy meals at nearby restaurants like Tropical Smoothie Cafe, Sbarro, and Suki Hana Japanese and Chinese Restaurant, perfect for a break before or after shopping.
Where can I find sportswear and shoe stores near JCPenney in Newport News?
Nearby stores offering sportswear and shoes include Legends, DTLR, Kids Foot Locker, Champs Sports, and Lids, providing great options to complement your JCPenney shopping experience.
Does JCPenney have an official app for shopping and coupons?
Yes, customers can download the JCPenney App for shopping and accessing coupons via the Apple App Store.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website