Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Newport News, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,201 reviews
5 stars
652
4 stars
322
3 stars
130
2 stars
43
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rude or dismissive behavior.
Product Quality
Customers noted a decline in clothing quality and selection, particularly for women's and plus-size clothing.
Store Experience
Feedback highlighted issues with store organization, long checkout lines, and a need for more staff assistance.
Pricing
Customers appreciated the sales and bargains but also mentioned some items being overpriced.
- SMSalone MayoDec 29, 20255.0Great service
- CWCharlie WardDec 21, 20255.0This company has great prices and been around for a long time.
- AFAlfreda A Bryant (Fre)Dec 13, 20255.0We decided get my daughter-niece's hair done in JCPENNEY. The male hairstyle did an excellent job 😀
- CJCarol JohnsonDec 13, 20252.0Check out clerk very rude. BeverlyV 12/12/25. She snapped at me. Please speak with her about her customer service. Associate 0156.
- AVAlexandra VisoDec 4, 20255.0My coworkers and I did the classic awkward family photoshoot recently and had an awesome experience! Bryce who was our photographer was wonderful to work with!! We had so much fun that I ended up getting the portrait membership and we can’t wait to come back!
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Newport News offer?
JCPenney offers a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products with brands like Liz Claiborne, Okie Dokie, and St. John s Bay.
What are the store hours for JCPenney at Patrick Henry Mall?
Monday through Friday, JCPenney is open from 11:00 AM to 8:00 PM; Saturday from 10:00 AM to 9:00 PM; and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Newport News offer curbside pickup and free shipping?
Yes, customers can enjoy both free shipping and curbside pickup at this JCPenney location.
What payment options are accepted at JCPenney in Newport News?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as forms of payment.
Is the JCPenney store at Patrick Henry Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for guests with mobility needs.
How can I contact the JCPenney store in Newport News?
You can call the store directly at +1 757-249-1090 or toll-free at +1 800-322-1189.
Which nearby beauty and spa services can I find around JCPenney at Patrick Henry Mall?
Nearby beauty and spa options include Perfect Touch Brows, Hollywood Nails, The Body Bar Patrick Henry Mall, and Sephora inside JCPenney, making it easy to combine shopping with beauty treatments.
Are there dining options close to JCPenney at Patrick Henry Mall?
Yes, visitors can enjoy meals at nearby restaurants like Tropical Smoothie Cafe, Sbarro, and Suki Hana Japanese and Chinese Restaurant, perfect for a break before or after shopping.
Where can I find sportswear and shoe stores near JCPenney in Newport News?
Nearby stores offering sportswear and shoes include Legends, DTLR, Kids Foot Locker, Champs Sports, and Lids, providing great options to complement your JCPenney shopping experience.
Does JCPenney have an official app for shopping and coupons?
Yes, customers can download the JCPenney App for shopping and accessing coupons via the Apple App Store.