DIOR

Reviews

• JJ

  Jordyn

  Feb 14, 2026
  5.0
  Samira was absolutely INCREDIBLE! She made my brother and I feel so very welcome from the moment we walked in. Her kindness was apparent before she knew we’d purchase anything and she made the experience fun and worthwhile. I highly recommend coming to see her at this location!
• MT

  Masha Tomonovich

  Feb 12, 2026
  5.0
  Clean store, nice staff, no judgement. Great experience. Thank you Marco!
• CS

  Carol Scott

  Jan 23, 2026
  1.0
  My Lady Dior that I paid $9k for is falling apart after only 5 months. Do not purchase from Dior. They refused to show any decency in terms of customer service. I asked for a simple exchange or refund because the bag is obviously defective. Their process is to take the bag for 8 weeks and then try to see (assess) for a remedy. Anyone can see that the bag is falling a part but they are pretending that they will “fix” something that should have never fell a part. Dior’s quality is disgusting and their customer service to loyal clients is even worst.
• CK

  Carrie Kim

  Jan 17, 2026
  1.0
  Disappointing customer service experience. I visited the store today regarding a wallet I purchased exactly three months ago that has already become noticeably scuffed. The sales associate’s only recommendation was that I purchase leather shoe cleaner from Amazon and clean it myself. He also stated that attempting to submit a warranty claim would be a waste of time. While I understand normal wear and tear, I did not expect such significant wear after only three months of use. I later contacted Dior through online live chat, and the ambassador I spoke with was surprised by the response I received in-store. She advised that she would work with the after-sales service team to explore possible options for resolution. Unfortunately, today’s in-store experience has made me seriously reconsider future purchases from Dior, as the customer service at this particular location fell far below expectations.
• KK

  Kris

  Dec 20, 2025
  1.0
  Snubby Sale Agents , Lack of communication and not fun experience. Ive been Shopping fromDior in DC Center for years and always have amazing experience . This Store in Tysons is not it . if you want to have amazing service and experience while buying some stuff then dont come here . I went here to get few more things for myself and my SA didn’t offer any water or anything, we feel so rushed and unpleasant greetings and if you spend thousands of dollars to a store then you are hoping for a great service. ive been returning to this store for a while and everytime i visit they are very bad. I spent thousands and go out unhappy and unsatisfied from the service. Take note the store was not busy at all . go to DC Center and you will feel welcomed and give you good experience .

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