Cartier

Reviews

• MC

  Madia Coleman

  5 days ago
  1.0
  I called about ordering a Cartier love band for my partner to ask about any considerations I should make in terms of size when ordering and if they offer resizing in store if it doesn’t quite fit, the person on the other hand was short and dismissive and acted as if I was asking stupid questions. Who wouldn’t want to ask a jewelry store about ring sizing before ordering something for $2500 online! Depending on thickness bands tend to fit differently! She was weirdly vague about them being able to resize in store. Then I asked could I exchange it at the store if it arrived and didn’t fit, and she basically was like “not if you wear it or return it in used condition”. How would I wear something that didn’t fit??? I was planning on seeing if it just made sense for us to come in and try it on in person before ordering but I certainly won’t be coming in and giving anyone here commission. After reading the comments it makes sense. Sad they are not addressing employees behavior.
• HO

  Hye Mi Oh

  Feb 28, 2026
  1.0
  I purchased my third piece of jewelry at Cartier at Tyson, and unfortunately I had another disappointing experience with the same sales associate. The first time I visited, I was assisted by an older Asian woman with short hair. She was not friendly and seemed annoyed, and she didn’t properly explain anything. I felt uncomfortable at the time but assumed maybe she was just having a bad day. However, on my third visit today, she happened to be my sales associate again, and her attitude was exactly the same. I have purchased luxury items before, and I have never experienced this kind of service. When I was looking at a necklace, she initially told me it was only available in rose gold and white gold. Later, when I specifically asked whether it came in yellow gold, she then said that it was available. On my first visit, I also felt that a bracelet looked a bit small on me, but she assured me it was the right size. In hindsight, I understand that I could have made a different decision, so that part is ultimately my responsibility. However, whenever I asked questions, her answers were dismissive and unhelpful. Overall, I regret making my purchase at this location. It’s disappointing to spend this amount of money and leave feeling upset. At this point, I honestly feel like returning the item and repurchasing it from a different sales associate. I do not plan to shop at this Cartier location again.
• AA

  Amira

  Feb 24, 2026
  1.0
  The sales associates needs to know that they are just hourly employee, they don’t own the store. After all these reviews only for customer service. They are still not even trying to correct it.
• AD

  Alexis Dieter

  Feb 12, 2026
  1.0
  My husband bought me a bracelet online. Called store and waited on hold 20+ minutes with no answer so we went in person to exchange for a different size. We were 6 days outside return window (in setting massive snowstorm shutting everything down for 1week+ and power outage at Tyson’s weekend before). They refused to exchange. They said since we bought online there was “nothing they could do”. They also only had one size of the bracelet to try with very limited stock. Very disappointing especially since Cartier is supposed to be luxury brand with excellent customer service. UPDATE: we called the online contact and they have exchanged for a different size. They apparently are also going to look into the store since they should have been able to resolve this issue in person
• A

  Катерина Пасічник

  Feb 11, 2026
  1.0
  Terrible customer service, will never buy from this place again. They should learn how to respectfully treat the verified customers who bring already purchased items for post-sale services. The entire shift including the store manager present on 2/10th (if any) should be fired. With that attitude you should be selling tomatoes on the farmers market, guys. Not a level of Cartier.

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