Cartier

Reviews

• EE

  El

  2 days ago
  1.0
  All the sales assistants are extremely rude and unfriendly. People working for small change should learn how to treat big spenders
• KC

  Kathy C

  3 days ago
  1.0
  My friend and I came in so she could try on a bracelet. She was already wearing a simple gold bracelet (no pendant) on her right hand and wanted to purchase an additional bracelet to wear together. From the very beginning, the sales associate repeatedly told her not to lower her hands, expressing concern that her existing bracelet might scratch the new one. This reminder was given constantly—while trying on each piece, while walking, and even when she stepped in front of a full-length mirror to see how the bracelet looked. The associate followed her and repeated the same warning again. We tried three bracelets in total. At one point, we asked to wear two bracelets together to compare how they would look stacked, but the sales associate refused. Toward the end, even before we had said whether we wanted to purchase anything, she simply walked away and no longer offered assistance. I have purchased many Cartier items in the past, and I can honestly say this was the worst in-store experience I’ve ever had. It felt uncomfortable and dismissive, as though my friend was being judged because she was considering a less expensive piece. However, this was still a $2,500 bracelet, and regardless of budget, every customer deserves respectful and attentive service. Had the sales associate been even slightly more considerate and welcoming, we would very likely have made a purchase today. Instead, we left feeling uncomfortable and disappointed.
• EN

  Erik Noble

  Jan 5, 2026
  2.0
  The staff made me feel unwelcome when I brought my wife's genuine Cartier bracelet to get polished.
• BS

  Bibikhadisa Saidova

  Dec 24, 2025
  1.0
  I had a terrible experience at Cartier – Tysons Galleria. I purchased a Juste un Clou bracelet (nearly a $9,000 item). I knew exactly what I wanted, tried my size, paid, and was done in about 10 minutes. I was not a difficult customer and did not try on multiple items. After payment, the sales associate went to package the bracelet and returned with only the shopping bag and receipt. He did not inform us that the certificate was missing or that they had run out of certificates. Once we stepped outside and realized there was no certificate, we immediately went back in. Only then did he say, “Oh, we ran out of certificates. You’ll receive it in a day or two.” Ten days passed — nothing. When I called the store, I was shocked to learn that the certificate had not even been shipped. I was told the sales associate would call me back — that’s it. No urgency, no solution. The store manager was not helpful at all, which made the situation even worse. A Cartier bracelet without a certificate severely affects its value and resale — without documentation, a $9,000 bracelet is essentially treated like costume jewelry. The fact that this was handled so casually is unacceptable for a luxury brand. This was a terrible and careless experience, especially for a purchase of this value. Cartier should do much better.
• EF

  Emani Ferril

  Nov 17, 2025
  1.0
  I am writing to express my extreme disappointment with the service I received during my recent visit to Cartier. This was my very first time shopping with Cartier, and what should have been a celebratory and memorable moment was overshadowed by an uncomfortable and humiliating experience caused by your associate, Minyang Li. I visited the store with two of my best friends to celebrate our 10-year friendship by purchasing matching Love rings. This was a special milestone for us and my best friend’s birthday, and I traveled from New York with the expectation of receiving the elevated, welcoming experience Cartier is known for. Instead, we were watched like hawks from the moment we entered. While sizing, browsing, and even after we decided to make our purchase, the level of surveillance made us feel profiled and unwelcome. Many microagressions were visibly displayed from the very beginning of us entering the store. At one point, after my sizing was completed and the ring was placed back on the tray, I briefly walked to the front of the boutique to record the Cartier sign for our memories. In the middle of assisting my friend, Minyang stopped what she was doing to check whether I had taken the ring. This was extremely offensive, especially while we were actively completing a purchase. Throughout the appointment, I openly recorded moments for personal memories, something that is commonly done and widely shared across social media platforms such as TikTok, where Cartier experiences are documented regularly by clients and even staff. Minyang was aware that I was recording. Yet immediately after we paid for our rings, when I asked if I could record a short clip of her handing us our bags without including her face or the store, she abruptly stated that filming was not allowed. It felt selective, inconsistent, and pointed, especially considering she had no issue with me recording the entire time before the purchase was finalized. Additionally, I was not provided with important information that should accompany a luxury jewelry purchase, such as engraving options, care instructions, cleaning policies, repair procedures, or insurance. This is basic information that should be proactively offered to every client, especially first-time Cartier customers. Overall, the experience was far below what I expect from a luxury house. It was uncomfortable, dismissive, and left me feeling as though I was not welcome or trusted. I am deeply disappointed that my first Cartier purchase, one meant to symbolize something joyful, was tainted in this way. I am now even considering returning my ring solely because of how poorly we were treated. If I ever decide to shop with Cartier again, I will absolutely not return to this location. I hope this feedback is taken seriously, as no customer should walk away from Cartier feeling embarrassed, disrespected, or profiled. Visited on 11/15/25. This deserves below zero out of 10 stars.

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