Cartier

Reviews

• EF

  Emani Ferril

  Nov 17, 2025
  1.0
  I am writing to express my extreme disappointment with the service I received during my recent visit to Cartier. This was my very first time shopping with Cartier, and what should have been a celebratory and memorable moment was overshadowed by an uncomfortable and humiliating experience caused by your associate, Minyang Li. I visited the store with two of my best friends to celebrate our 10-year friendship by purchasing matching Love rings. This was a special milestone for us and my best friend’s birthday, and I traveled from New York with the expectation of receiving the elevated, welcoming experience Cartier is known for. Instead, we were watched like hawks from the moment we entered. While sizing, browsing, and even after we decided to make our purchase, the level of surveillance made us feel profiled and unwelcome. Many microagressions were visibly displayed from the very beginning of us entering the store. At one point, after my sizing was completed and the ring was placed back on the tray, I briefly walked to the front of the boutique to record the Cartier sign for our memories. In the middle of assisting my friend, Minyang stopped what she was doing to check whether I had taken the ring. This was extremely offensive, especially while we were actively completing a purchase. Throughout the appointment, I openly recorded moments for personal memories, something that is commonly done and widely shared across social media platforms such as TikTok, where Cartier experiences are documented regularly by clients and even staff. Minyang was aware that I was recording. Yet immediately after we paid for our rings, when I asked if I could record a short clip of her handing us our bags without including her face or the store, she abruptly stated that filming was not allowed. It felt selective, inconsistent, and pointed, especially considering she had no issue with me recording the entire time before the purchase was finalized. Additionally, I was not provided with important information that should accompany a luxury jewelry purchase, such as engraving options, care instructions, cleaning policies, repair procedures, or insurance. This is basic information that should be proactively offered to every client, especially first-time Cartier customers. Overall, the experience was far below what I expect from a luxury house. It was uncomfortable, dismissive, and left me feeling as though I was not welcome or trusted. I am deeply disappointed that my first Cartier purchase, one meant to symbolize something joyful, was tainted in this way. I am now even considering returning my ring solely because of how poorly we were treated. If I ever decide to shop with Cartier again, I will absolutely not return to this location. I hope this feedback is taken seriously, as no customer should walk away from Cartier feeling embarrassed, disrespected, or profiled. Visited on 11/15/25. This deserves below zero out of 10 stars.
• JL

  J L

  Nov 10, 2025
  1.0
  I would give 0 stars if that were an option. We visited the Tyson Galleria location last Saturday to look for our wedding bands and bracelets. Unfortunately, our experience was very disappointing. I don’t remember the lady’s name, but she was an older woman with long blonde hair. I asked to try on a wedding band from the Love collection that was in the jewelry case. After trying it on, I realized it was too wide and asked if I could try a thinner one. She responded, “You pointed at that one, that’s why I brought it to you.” I didn’t argue and simply repeated my request to try the thinner one. She repeated again “You pointed at that one, that’s why I brought it to you”. I had to explain I prefer to try the thinner one. She seemed impatient but eventually handed it to me. She then asked if we had checked the website beforehand. My boyfriend said no, but I said yes, because, honestly, guys don’t usually check these things. She replied, “Most people already know what they want,” and her tone and facial expression came across as very dismissive and rude. The entire time, she seemed impatient and uninterested, which made me uncomfortable asking to try more pieces. I only ended up trying two rings and two bracelets. It’s really unfortunate because I’ve always liked this brand, and this was the first store we visited to choose our wedding jewelry. My boyfriend commented that the brand might just be too big to care about customers. But then we went to Tiffany & Co. afterward, and even though it’s also a big brand, the staff there treated us with respect, patience, and genuine attentiveness. The difference in experience was night and day.
• P8

  Paul 88

  Nov 7, 2025
  1.0
  Worst customer service experience i have ever had, i never experienced this at Cartier (pre renovation). No sales associate bothered to even say hello let alone help me. I had one salesperson look me in the eye and ignore me. I am so disappointed that I will not be coming back, and will tell others the experience I had.
• ZF

  Zarima Fa’anana

  Oct 22, 2025
  1.0
  Unfortunately, no one seems to be available by phone, making communication quite challenging.
• SE

  SK Ellen

  Oct 20, 2025
  1.0
  Been dealing with this Cartier store for almost a year. Bought a bangle bracelet from them not my first but 5th. The clasp broke after a few times wearing it. They blamed the broken clasp on me for taking it on and off. Heaven forbid. They want $2300 for a repair when the bracelet has barely been used. The manager is a gaslighter so…

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