Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lynchburg, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
781 reviews
5 stars
393
4 stars
209
3 stars
101
2 stars
32
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently noted that the store is understaffed, leading to long wait times at checkout and poor customer service experiences.
Customer Service
While some employees were praised for their friendliness and helpfulness, others received criticism for being rude or unprofessional.
Store Condition
The store was described as needing upgrades and improvements, with some areas appearing messy or outdated.
Product Availability
Customers expressed frustration over items being out of stock or not available in-store despite being listed online.
Positive Shopping Experience
Despite the issues, many customers appreciated the good deals, cleanliness, and some positive interactions with staff.
- CFChad FallsDec 20, 20251.0Bad management. Right here at Christmas they have decided to only have one cash register open at the busiest time of year! They have different areas to purchase your items but refuse to open them up. So no matter what part of the store you find an item to purchase you have to walk to the children’s clothing department in the back where it’s congested & over crowded. Very bad judgement & horrible management!
- CBChristine BerryOct 21, 20255.0Although a smaller store, it was nice to get some good old-fashioned friendly service!
- CCclarence cranmerOct 14, 20254.0Great prices and pleasant staff
- SWShanna WhitworthOct 4, 20253.0Only one register open on a Saturday is not good for business
- JPJason PriceAug 30, 20251.0If there’s one store in Lynchburg that I think has dial up still and 90’s computers it’s here. This place is ridiculous. So slow, terribly slow. Their return process is absolutely terrible. It’s never a quick return it’s like pulling teeth. Needs remodeled place looks like a dungeon and that bathrooms looks terrible too
Frequently Asked Questions About JCPenney
What types of products does JCPenney Lynchburg offer?
JCPenney Lynchburg offers a wide selection of products including apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney in Lynchburg, VA?
From Monday to Thursday, the store is open from 11:00 AM to 8:00 PM. On Friday and Saturday, it opens from 10:00 AM with closing times at 8:00 PM and 9:00 PM respectively, and on Sunday from 12:00 PM to 7:00 PM.
Where is JCPenney located in Lynchburg?
JCPenney is located at 3409 Candlers Mountain Rd inside the River Ridge Mall, Lynchburg, VA 24502.
Does JCPenney Lynchburg offer curbside pickup and free shipping?
Yes, JCPenney Lynchburg offers both free shipping and curbside pickup options for customers.
What payment methods are accepted at JCPenney Lynchburg?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment methods.
Is the JCPenney Lynchburg location wheelchair accessible and does it have public restrooms?
Yes, the store has a wheelchair-accessible entrance and provides public restrooms for customers.
Are there any nearby beauty and spa services close to JCPenney in River Ridge Mall?
Yes, Presley’s Place, a hair salon and beauty spa, and Benefit Cosmetics BrowBar are nearby options if you're looking to complement your shopping with beauty and spa services.
What other clothing stores can I visit near JCPenney in Lynchburg?
Nearby clothing stores include Windsor, New York & Company, Aerie, Zumiez, Alpaca by Jaca, T.J. Maxx, American Eagle Outfitters, and Pradasi Designs LLC, offering a variety of apparel styles and options.
Where can I find shoe stores near JCPenney in River Ridge Mall?
Nearby shoe stores include Shoe Dept. Encore, Payless ShoeSource, Finish Line, and Journeys, providing a wide selection of footwear for all ages and styles.
Are there dining options close to JCPenney in Lynchburg?
Yes, dining options near JCPenney include Auntie Anne’s for snacks, Chick-fil-A for fast food, Duck Donuts for sweet treats, and Great Steak for a sit-down meal experience.