Terrible experience they do not tell you before your purchase that it is not refund policy only exchanges. The manager didn't help me even with store credit. She said that it has to be just exchanges. I said nothing in the store appeals to me except one bag, but it is out of my budget. I asked her why the seller didn't warning me about the return policy before my purchase. She said that don't say it to customers. Well, they should tell me that because it's customers' rights to know that in advance. The reason of my return was because it was too small to fit my daily staff. I didn't use the bag, and it's an excellent condition. Now, I have to keep a bag that is useless to me, plus I waisted my money. It's not fair.
Thanks,
Melissa
MC
M C
Apr 27, 2025
1.0
The product is inferior and the customer service is mediocre. They sold me a defective product. I didn't realize it until I got home and got it out of the original packaging. Of course, they didn't want to issue a refund. They hide behind a no-return policy to unload their poor quality products. Nothing more shameful than a company that doesn't stand behind its products. Spend your money elsewhere.
KN
kona norel
Jan 20, 2024
5.0
Anna was very friendly and accommodating. Spent our money with her because she smiled and greeted us the second we walked in. Another female sales associate with short brown hair wearing glasses was also very helpful. I recommend this place to spend your money.
BS
bri s
May 15, 2022
5.0
MJ is my fav brand of all times. The moment I entered into this location / store I was greeted and it made me feel truly welcomed. The customer service was outstanding. Every staff member interacted and made sure I was satisfied. They answered my questions and concerns. I will be coming here again. Excellent service
AH
Asiya Huitz
Mar 9, 2021
5.0
Exceptional customer service. Power went down and the manager was amazing and still able to sell me my bag and was so sweet. All the employees were amazing.
Frequently Asked Questions About Marc Jacobs - Leesburg Premium Outlets
Where is Marc Jacobs - Leesburg Premium Outlets located?
Marc Jacobs - Leesburg Premium Outlets is located at 241 Fort Evans Rd N.E, Suite 621, Leesburg, VA 20176, US.
What brands are available at Marc Jacobs - Leesburg Premium Outlets?
The brands available include Marc Jacobs, Marc by Marc Jacobs, Little Marc Jacobs, and Bookmarc.
What are the store hours for Marc Jacobs - Leesburg Premium Outlets?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Marc Jacobs - Leesburg Premium Outlets offer delivery or in-store pickup?
Yes, the store offers delivery and in-store pickup services.
Is Marc Jacobs - Leesburg Premium Outlets wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking.
What types of products can I find at Marc Jacobs - Leesburg Premium Outlets?
You can find ready-to-wear fashion, bags, and accessories at the store.
How can I contact Marc Jacobs - Leesburg Premium Outlets for inquiries?
You can contact the store by phone at +1 571-399-9363 or email at houstonstore@marcjacobs.com.
What nearby stores can I visit along with Marc Jacobs - Leesburg Premium Outlets?
Nearby stores include LOFT Outlet, Vineyard Vines Leesburg Outlet, Kate Spade Outlet, Lucky Brand Leesburg Corner Premium Outlets, and SKECHERS Factory Outlet, offering a variety of clothing and accessories options.
Are there any popular nearby women's clothing stores near Marc Jacobs - Leesburg Premium Outlets?
Yes, popular nearby women's clothing stores are Kate Spade Outlet, Tory Burch, Michael Kors Outlet, and Aerie, all within the Leesburg Premium Outlets area.
What dining options are available nearby Marc Jacobs - Leesburg Premium Outlets?
You can enjoy meals at nearby places like Gyro Kitchen Express, which offers Greek and halal cuisine, and Uncle Dave's Kettle Korn for snacks.