Marc Jacobs - Leesburg Premium Outlets

Reviews

• MR

  Melisa Ryan

  Aug 28, 2025
  1.0
  Terrible experience they do not tell you before your purchase that it is not refund policy only exchanges. The manager didn't help me even with store credit. She said that it has to be just exchanges. I said nothing in the store appeals to me except one bag, but it is out of my budget. I asked her why the seller didn't warning me about the return policy before my purchase. She said that don't say it to customers. Well, they should tell me that because it's customers' rights to know that in advance. The reason of my return was because it was too small to fit my daily staff. I didn't use the bag, and it's an excellent condition. Now, I have to keep a bag that is useless to me, plus I waisted my money. It's not fair. Thanks, Melissa
• MC

  M C

  Apr 27, 2025
  1.0
  The product is inferior and the customer service is mediocre. They sold me a defective product. I didn't realize it until I got home and got it out of the original packaging. Of course, they didn't want to issue a refund. They hide behind a no-return policy to unload their poor quality products. Nothing more shameful than a company that doesn't stand behind its products. Spend your money elsewhere.
• KN

  kona norel

  Jan 20, 2024
  5.0
  Anna was very friendly and accommodating. Spent our money with her because she smiled and greeted us the second we walked in. Another female sales associate with short brown hair wearing glasses was also very helpful. I recommend this place to spend your money.
• BS

  bri s

  May 15, 2022
  5.0
  MJ is my fav brand of all times. The moment I entered into this location / store I was greeted and it made me feel truly welcomed. The customer service was outstanding. Every staff member interacted and made sure I was satisfied. They answered my questions and concerns. I will be coming here again. Excellent service
• AH

  Asiya Huitz

  Mar 9, 2021
  5.0
  Exceptional customer service. Power went down and the manager was amazing and still able to sell me my bag and was so sweet. All the employees were amazing.

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