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JCPenney

4.1
(663 reviews)

Business Details

1925 E Market St, Harrisonburg, VA
22801, United States
(540) 434-2577

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Harrisonburg, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1925 E Market St, Harrisonburg, VA
22801, United States

Hours

Reviews

4.1
663 reviews
5 stars
338
4 stars
168
3 stars
79
2 stars
30
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude interactions and long wait times for assistance.

Store Cleanliness

Store cleanliness received positive feedback, but some customers reported unsanitary conditions in certain areas.

Product Availability

Customers appreciated the variety of products available, though some noted issues with stock and fitting room accessibility.

Store Hours

Several customers expressed frustration with store hours, citing early closures and difficulty reaching the store by phone.

Salon Services

The salon services received high praise, particularly for the skills of specific stylists.
  • NW
    Nancy Whitmore
    Feb 18, 2026
    1.0
    GREAT HELPFUL TREATED ME LIKE SERVICE GIVEN TO CUSTOMER MANY YEARS AGO.I WILL RETURN AND TELL FAMILY AND FRIENDS ABOUT GOOD SERVICE
  • LB
    Lisa Bacote
    Jan 2, 2026
    2.0
    I was in Harrisonburg, VA and went into the JCP. Had a great experience with customer service. I ordered two items to be delivered because the items wasn't available in-store. I didn't receive the item on the due dates I was told. So I called 3 days later to check on ordered and this is where my frustration came in. I pushed every department for 20 minutes and no one answered. Someone finally answered after 22 minutes just to tell me my item that was supposed to be delivered today, was still in the fulfillment center. Please do better with answering phones in a more timely manner for better customer service 🙏.
  • HW
    hannah wagner
    Dec 31, 2025
    5.0
    I feel like i haven't been into JC Penny in a long time so I went in to window shop initially. I had a really good experience with Michaela at the beauty counter. She was very helpful and made me want to come back to JC Penny. The beauty area is well kept and there is good variety here.
  • MM
    Mrs Miller
    Dec 10, 2025
    4.0
    Same old jcp
  • MP
    Mickey Painter
    Nov 30, 2025
    5.0
    Friendly Staff

Frequently Asked Questions About JCPenney

What products does JCPenney in Harrisonburg offer?

JCPenney offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

Where is JCPenney located in Harrisonburg, VA?

JCPenney is located at 1925 E Market St, Valley Mall, Harrisonburg, VA 22801.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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