JCPenney

4.1
662 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Harrisonburg, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1925 E Market St, Harrisonburg, VA
22801, United States

Hours

Reviews

4.1
662 reviews
5 stars
338
4 stars
168
3 stars
79
2 stars
30
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude employees and long wait times for assistance.

Store Cleanliness

Feedback on cleanliness is varied; some customers found the store well-maintained, while others reported unsanitary conditions.

Product Availability

Customers appreciated the variety of products available, but some noted issues with inventory and selection, particularly for specific sizes.

Store Hours

Several customers expressed frustration with store hours, citing early closures and difficulty reaching staff by phone.
  • LB
    Lisa Bacote
    Jan 2, 2026
    2.0
    I was in Harrisonburg, VA and went into the JCP. Had a great experience with customer service. I ordered two items to be delivered because the items wasn't available in-store. I didn't receive the item on the due dates I was told. So I called 3 days later to check on ordered and this is where my frustration came in. I pushed every department for 20 minutes and no one answered. Someone finally answered after 22 minutes just to tell me my item that was supposed to be delivered today, was still in the fulfillment center. Please do better with answering phones in a more timely manner for better customer service 🙏.
  • HW
    hannah wagner
    Dec 31, 2025
    5.0
    I feel like i haven't been into JC Penny in a long time so I went in to window shop initially. I had a really good experience with Michaela at the beauty counter. She was very helpful and made me want to come back to JC Penny. The beauty area is well kept and there is good variety here.
  • MM
    Mrs Miller
    Dec 10, 2025
    4.0
    Same old jcp
  • MP
    Mickey Painter
    Nov 30, 2025
    5.0
    Friendly Staff
  • SF
    Seth Fadley
    Nov 6, 2025
    1.0
    I will never ever buy anything from these pieces of crap again. They close at 7 o'clock. There hours are trash. Everyone else is still open and they close . Im so irritated

Frequently Asked Questions About JCPenney

What products does JCPenney in Harrisonburg offer?

JCPenney offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

Where is JCPenney located in Harrisonburg, VA?

JCPenney is located at 1925 E Market St, Valley Mall, Harrisonburg, VA 22801.