Brand Certified
DSW Designer Shoe Warehouse
4.1(259 reviews)
Certified by DSW Designer Shoe Warehouse • Mar 01, 2026
Business Details
13201 Gateway Center Drive, Gainesville, VA
20155, United States
Certified by DSW Designer Shoe Warehouse • Mar 01, 2026
(571) 248-6405
Certified by DSW Designer Shoe Warehouse • Mar 01, 2026
https://stores.dsw.com/usa/va/gainesville/dsw-designer-shoe-warehouse-virginia-gateway-center.html
Certified by DSW Designer Shoe Warehouse • Mar 01, 2026
About
Certified by DSW Designer Shoe Warehouse • Mar 01, 2026
Shoe StoreFashion Accessories StoreDSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by DSW Designer Shoe Warehouse • Mar 01, 2026
DSW Designer Shoe Warehouse
13201 Gateway Center Drive, Gainesville, VA
20155, United States
Hours
Certified by DSW Designer Shoe Warehouse • Mar 01, 2026
Reviews
4.1
259 reviews
5 stars
140
4 stars
60
3 stars
28
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful interactions.
Product Availability
Customers expressed frustration over limited size options and availability of specific styles, particularly for smaller and wider sizes.
Store Experience
While some customers appreciated the store's selection and cleanliness, others noted long wait times at checkout and intrusive staff behavior.
Positive Feedback
Despite the criticisms, several reviews praised the friendly staff and great deals available, indicating a mix of positive and negative experiences.
- JRJ R1 day ago1.010:45 am on a Wednesday and they are not open. Doors are locked but lights inside are on.
- FGFrances GilpinDec 13, 20251.0Tried to call the store and was told I could not be connected. They asked what I was looking for and I told them they did not sell the shoe polish on line and was told well go to the store. Seems like customee service is outsourced out of US and could barely understand. They need to add all the items they sell on their website
- FPFaviola PethelNov 3, 20251.0Subpar and abhorrent "costumer services." We were there last Saturday and a young lady had a disgusting attitude when my husband decided not to give his information, like phone number and email. He just wanted to buy his belt and get out. She pushed the bag almost falling on the floor, and my husband mentioned that it was rude. She then proceeded to accuse him of yelling, which he was not, otherwise the whole store would have heard that, and obviously that never happened. He asked to speak to someone about it, and another employee, not sure if it was the manager said something along the lines of "it would be taking care of." Regardless of the consequences or not, clearly this young lady lacks the skill to work customer service and basic human decency. Do better when hiring staff DSW, I would give you zero stars if I could.
- JLJoy LansdownOct 16, 20255.0Boots
- DZDottie ZarkowskySep 30, 20254.0Great store, but very hard to find size 5 or 5 1/2 sizes. Mostly size 6 and up
Frequently Asked Questions About DSW Designer Shoe Warehouse
What types of products can I find at DSW Designer Shoe Warehouse in Gainesville, VA?
You can find over 25,000 pairs of designer shoes for men, women, and kids, as well as handbags, jewelry, and fashion accessories from brands like Nike, Cole Haan, and Puma.
Does DSW Designer Shoe Warehouse offer delivery services?
No, delivery is not offered, but in-store pickup is available for your convenience.
What are the store hours for DSW Designer Shoe Warehouse?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is DSW Designer Shoe Warehouse located in Gainesville?
It is located at 13201 Gateway Center Drive inside the Virginia Gateway Center, Gainesville, VA 20155.
What payment methods does DSW Designer Shoe Warehouse accept?
They accept American Express, Visa, Mastercard, Discover, cash, and mobile payment options such as Apple Pay, Samsung Pay, Android Pay, and contactless payments.
How can I contact DSW Designer Shoe Warehouse for questions or assistance?
You can call them at +1 571-248-6405 or email info@dswinc.com.
Are there any promotions or perks for frequent shoppers at DSW?
Yes, the free DSW Rewards program offers perks like rewards certificates and special offers to members.
What nearby stores can I visit after shopping at DSW Designer Shoe Warehouse?
You can visit nearby stores like HomeGoods, Best Buy, and PetSmart for home goods, electronics, and pet supplies respectively.
Are there dining options close to DSW Designer Shoe Warehouse at Virginia Gateway Center?
Yes, nearby dining options include Honey Baked Ham and The Honey Baked Ham Company, offering delicatessen and American cuisine.
If I'm planning a beauty or spa day, which nearby salons can I visit around DSW Designer Shoe Warehouse?
Nearby beauty and spa options include Benefit Cosmetics BrowBar, Ulta Beauty, Salon Lofts, and The Q's Beauty for services like cosmetics, hair, nails, and skin care.
Brand Certified Facts from DSW Designer Shoe Warehouse
This information is certified by DSW Designer Shoe Warehouse and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website