JCPenney

4.0
555 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fredericksburg, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
400 Spotsylvania Mall, Fredericksburg, VA
22407, United States

Hours

Reviews

4.0
555 reviews
5 stars
256
4 stars
145
3 stars
74
2 stars
34
1 star
46

What are people saying?

AI-generated from recent customer reviews

Store Conditions

Customers frequently reported uncomfortable shopping conditions due to lack of air conditioning and cluttered aisles.

Customer Service

While some employees were noted as friendly and helpful, there were numerous complaints about rude staff and poor management responses.

Pricing and Sales

Many customers appreciated the good deals and sales available, but some felt that prices were too high for certain items.

Product Selection

The store was praised for its variety in certain departments, but criticized for limited options in others, particularly in women's clothing and children's wear.

Checkout Experience

Customers expressed frustration with long wait times at checkout and difficulty finding staff to assist.
  • JD
    Janice Diehr-henderliter
    Aug 14, 2025
    2.0
    Had an appointment to do pictures. Photo staff very nice but with the lack AC in your store it made for a miserable time. We just wanted to leave . And from reading previous reviews this is OLD news and the company doesn't care since it is still going on
  • JR
    Jeannie Russell
    Jul 14, 2025
    1.0
    Please get some air conditioning in your Fredericksburg location. Saturday should be your busiest day, yet upon passing through a wall of heat at the door, the store was empty with very few employees. It was over 80 degrees in the store! I will not shop in a store that is hotter inside than out. Not to mention employee abuse. This is not a one time occurrence. It’s every day, every summer. Do better!
  • KP
    Kim Pack
    Jun 23, 2025
    1.0
    Although, they have good deals especially swimwear, it is extremely uncomfortable shopping in there. Each year there is NEVER any AC in the store. I really feel sorry for the associates that have to work in this kind of environment! It is the only store in the mall like this!
  • TF
    The Traveling Foodie
    Nov 28, 2020
    5.0
    Great sales going on. They have items on sale and then an additional 30% off.
  • PJ
    Patricia Johnson
    Jun 3, 2019
    5.0
    Good selection of styles & great prices!

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Fredericksburg, VA?

JCPenney offers kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the store hours for JCPenney at Spotsylvania Mall?

The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.