Business Details
About
Shoe StoreFashion Accessories Store
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
658 reviews
5 stars
367
4 stars
170
3 stars
70
2 stars
18
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and friendly, others are criticized for being rude and unprofessional.
Product Selection
The store offers a wide variety of shoes, but some customers noted limited availability in certain sizes and styles, particularly for smaller and wider shoes.
Store Experience
Customers appreciate the store's organization and cleanliness, but some reported long wait times at checkout and issues with staff availability.
Pricing and Promotions
Many customers find the prices competitive and enjoy the sales, but there are complaints about misleading promotions and coupon restrictions.
Loyalty and Rewards
The loyalty program and customer appreciation initiatives are well-received, with many customers valuing the rewards and discounts offered.
- DKDave KrugNov 12, 20253.0When I came they had some empty spots in the men's shoe area, and I was hoping to find more Cole Haans. Still ended up buying something but was slightly disappointed with that.
- CHChristian HerreraOct 29, 20255.0This location was great. Close to the other stores. Why did it close??
- SCSonia F ContrerasOct 27, 20253.0Encuentras buenos precios dependiendo cuanto es tu presupuesto
- DNDiana NicholsOct 24, 20255.0I come to this store almost once a week because I love their selection of shoes but also because DSW is absolutely the best company in the world when it comes to appreciating their customers!!!! They let you donate shoes once a week and you get credit on your account. They also constantly send emails for sales and good deals of the day. They recognize loyalty and reward you. Today (and last week) I had the pleasure of being taken care of by Yohannes and Alexa. I think Yohannes is the manager - not sure but he’s always got a friendly smile. Alexa is the most professional and skilled employee. She had my account information ready for me and she is very attentive to details. I always forget when my coupons expire but she had all my information ready for me today. She is very sweet and never makes me feel like the forgetful idiot I am. I appreciate the kindness and helpfulness I always experience in this store. Thank you DSW!
- LRLindsey RichmanOct 20, 20251.0You just lost a loyal customer. Warning, no returns without a box even if you have a receipt. Do not shop here, go to Nordstrom instead! Staff was rude as well!
Frequently Asked Questions About DSW Designer Shoe Warehouse
What types of products can I find at DSW Designer Shoe Warehouse in Falls Church?
DSW offers a wide selection of shoes, boots, handbags, and jewelry for men, women, and kids from popular brands like Nike, Cole Haan, and Puma.
What are the store hours for DSW Designer Shoe Warehouse in Falls Church?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM. On holidays like November 23, 2025, hours may vary, for example 10:00 AM to 7:00 PM.
Does DSW Designer Shoe Warehouse offer delivery services?
No, delivery is not offered. However, in-store pickup is available.
What payment methods are accepted at DSW Designer Shoe Warehouse?
They accept multiple payment options including American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, Samsung Pay, contactless payments, and cash.
Does DSW Designer Shoe Warehouse have any rewards programs for customers?
Yes, DSW offers a free Rewards program called DSW Rewards, which provides members with perks such as reward certificates and special offers.
Can I purchase shoes for kids at the Falls Church DSW location?
Yes, the store carries a selection of kids’ shoes along with those for men and women.
What nearby restaurants can I visit before or after shopping at DSW?
You can enjoy dining at several nearby spots including Chipotle Mexican Grill, Quickway Japanese Hibachi, Charleys Cheesesteaks and Wings, Einstein Bros. Bagels, Vocelli Pizza of Bailey's Crossroads, Dave’s Hot Chicken, The Chicken Place, Chili’s Grill & Bar, Oven Fresh, Denny’s, and Starbucks.
Are there any nearby retail stores I can visit along with the DSW Designer Shoe Warehouse?
Yes, nearby retail options include Value City Furniture, Toys "R" US, HomeGoods, Office Depot, and Blinds To Go.
Is there a place near DSW where I can get my eyes checked or get eyewear?
Yes, Visionworks, an optometrist and eyewear store, is located nearby for eye care needs.
What services does the DSW store at Bailey's Crossroads offer besides selling shoes?
In addition to selling shoes and accessories, the store offers in-store pickup and a shoe donation service.