Madewell

Reviews

• AK

  ana k

  Apr 13, 2026
  1.0
  I recently purchased a linen shirt from Madewell in Mosaic District, and unfortunately had a disappointing experience. I’m a big fan of linen and own many pieces from other brands — I’ve never had anything shrink like this before. After just one wear, I washed the shirt in warm water (as I’ve done with other linen garments), and it shrank noticeably. This leads me to believe that their linen garments are not pre-washed or pre-shrunk, which is important information that isn’t clearly communicated in-store. I understand that pre-washing fabric reduces yield for the brand, but from a customer perspective, it would be fair to provide an extra warning — especially for those who are used to more stable linen from other brands. I went back to the store hoping for some understanding, given that I had just purchased and worn the item for $90 once. Unfortunately, the manager simply shrugged and told me to read the care label. The lack of empathy and customer care made the experience even more unpleasant. Just a heads-up for other linen lovers: be very careful washing Madewell linen — it may shrink if not handled exactly as instructed.
• MJ

  Mike Jagger

  Feb 20, 2026
  1.0
  Went there to pick up a prepaid online order only to discover that one of the items was missing from the shipment. While the lady who helped me was nice, unfortunately the "manager" with long red hair and septum ring was extremely rude. He had a condescending attitude and tried to dismiss the issue by saying he cannot help and that I should go home and call customer service to get it reshipped. When I asked if customer service is supposed to just take my word that I never received the item, he simply shrugged, said he didn't know and walked away. I felt like I was discriminated against. I ended up working with the nice lady to get a refund. Never shopping at this location again.
• AM

  Aly Martinez

  Jan 5, 2026
  5.0
  Just wanted to jump on here to shoutout Karis. Shopping for jeans is always tough, but I like Madewell for several reasons; mainly because they have a range of fits and they offer free hemming (I'm short and curvy). I went on a Friday morning to try and avoid the crowds, was nervous thinking I wouldn't find anything. Karis started a fitting room for me and was so, so patient with me. I think I tried every style on and was there for a few hours. She checked in on me multiple times, making me feel so comfortable. Even when it got busy and I could hear other people outside the dressing room asking her questions, she'd come back with another size or style or recommendation. I usually avoid shopping in store for jeans because I don't always have the best luck and I sometimes feel like a nuisance to staff, but she was great. I really appreciate all her help and patience! The store itself is nice and clean. I was doing other shopping that day, so I parked in a lot across the street and it was super easy.

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