Madewell

Reviews

• AM

  Aly Martinez

  Jan 5, 2026
  5.0
  Just wanted to jump on here to shoutout Karis. Shopping for jeans is always tough, but I like Madewell for several reasons; mainly because they have a range of fits and they offer free hemming (I'm short and curvy). I went on a Friday morning to try and avoid the crowds, was nervous thinking I wouldn't find anything. Karis started a fitting room for me and was so, so patient with me. I think I tried every style on and was there for a few hours. She checked in on me multiple times, making me feel so comfortable. Even when it got busy and I could hear other people outside the dressing room asking her questions, she'd come back with another size or style or recommendation. I usually avoid shopping in store for jeans because I don't always have the best luck and I sometimes feel like a nuisance to staff, but she was great. I really appreciate all her help and patience! The store itself is nice and clean. I was doing other shopping that day, so I parked in a lot across the street and it was super easy.
• CH

  Christine H.

  Sep 28, 2025
  1.0
  I was at the Madewell at Mosaic trying to return jeans that I had purchased from the Tysons Corner location, but I didn't realize they were a final sale item. The salesperson at Mosaic told me there was a sign indicating the final sale policy. I politely explained that there had been no such sign at the Tysons location and added that I wished the sales associates there had informed me. He suggested that I go to Tysons to attempt the return, and I agreed, saying, 'That's fine, and thank you.' Our entire interaction had been courteous up to that point. However, as he handed the jeans back, I smiled and said in a playful manner, 'Aww, I wish the sales clerk over at Tysons had told me.' He then became a little curt and repeated, 'Well, the sign says it,' even though I had clearly told him there was no sign at the Tysons store. I subsequently called the Tysons Madewell, and they acknowledged the mistake and told me they would accept the return. I didn't even pressure him to process the return. Why can't some people just be polite and not have a sarcastic undertone toward a nice customer?
• DB

  Dani Bryan

  Mar 6, 2019
  5.0
  This is my all time favorite store. They sell small petite sizes some of the times. The staff is so very helpful. I highly recommend shopping at Madewell.

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