Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fairfax, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
912 reviews
5 stars
351
4 stars
266
3 stars
134
2 stars
50
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were reported as rude and unprofessional.
Product Quality
Customers expressed dissatisfaction with the quality of certain products, particularly in the jewelry and clothing sections.
Store Cleanliness
Reports of poor cleanliness, especially in the bathrooms, detracted from the shopping experience.
Pricing and Discounts
Many customers appreciated the affordable prices and sales, although some noted that prices could be higher compared to competitors.
Staff Availability
Several reviews highlighted a lack of staff presence on the sales floor, making it difficult for customers to get assistance.
- QDQuang Vinh DoOct 16, 20255.0Their salad bar is fresh.
- BNBetty NeddSep 27, 20255.0Love ❤️ love love this place and the salon
- MMMelissa MendozaSep 7, 20255.0I love this store because I went there many times since I was a kid, best costumer service, the clothings and everything are nice!!!!!!!!!
- SNSeifeddine nehdiAug 31, 20251.0First and last time shopping from here I bought two T-shirts from here and after I changed my mind and wanted to return them the Tshirts have the tags my bank account shows the transaction day and amount but they refuse to refund me because it doesn’t show on their computer !!!!
- PMPamela MontgomeryAug 26, 20253.0We were trying to buy local and stopped by JC Penney’s. My husband had a great experience in the men’s department with a shirt purchase. The sales person was helpful and the advertised sale price was applied at checkout. I chose a pair of Bare trap slip on shoes, but at checkout, the price didn’t match the signage. I took photos of the only signs in that aisle, featured just behind the shoes I chose. The manager said “only shoes with another original price” were on sale. This seemed like false advertising and unreasonable. There was plenty of room for more signage in that aisle. I didn’t purchase and felt my time was wasted. It does not make me want to return to the women’s shoe department.
Frequently Asked Questions About JCPenney
What types of products does JCPenney Fairfax offer?
JCPenney Fairfax offers a wide range of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney Fairfax?
JCPenney Fairfax is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Fairfax offer curbside pickup or online shopping?
Yes, JCPenney Fairfax offers free shipping and curbside pickup services, and you can shop online through their website or app.
Which payment methods are accepted at JCPenney Fairfax?
JCPenney Fairfax accepts American Express, Discover, MasterCard, Visa, and also accepts checks and debit cards; cash is not required.
Are there accessibility features available at JCPenney Fairfax?
Yes, JCPenney Fairfax has a wheelchair accessible entrance and public restrooms available for customers.
Where is JCPenney Fairfax located?
JCPenney Fairfax is located at 11801 Fair Oaks Mall in Fairfax, Virginia, 22033, inside Fair Oaks Mall.
What are some nearby dining options around JCPenney Fairfax?
Nearby dining options include Sushi On (Japanese restaurant), La Crepe Bistro (French restaurant), Todai Fairfax (sushi buffet), Messy Treatz, Great Steak (American restaurant), and The Chicken Place (Latin American cuisine).
Are there other beauty and personal care stores near JCPenney Fairfax?
Yes, nearby beauty and personal care locations include Soho Fashions Inc, Styling Salon, LaviGor Beauty Bar - Fair Oaks Mall, French and European Perfume, and Sephora inside JCPenney.
What nearby stores can complement a shopping trip to JCPenney Fairfax?
Complementary nearby stores include Stride Rite for shoes, Yas & Co. Jewelers and Swarovski for jewelry, Talbots and Ann Taylor for women's clothing, Aldo for fashion accessories, and Sleep Number for mattresses and furniture.
How can nearby transit or banking facilities assist customers visiting JCPenney Fairfax?
Customers can find convenience with nearby facilities like the Capital One ATM for banking needs and various retail outlets nearby for an efficient shopping experience at Fair Oaks Mall.