Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 21100 Dulles Town Circle in Dulles, VA or shop the collection online.
Second worst experience with returning an item at the Dulles Express location. My son tried to make a couple returns today and though one item was returned the other item (a separate transaction) they said they were unable to return because apparently the barcode wasn’t working and neither was the card. I checked it’s the same exact card that was used. The immigrant lady Athika who could barely speak English and seemed new (not blaming her) asked for help and the coworker (Mohammed and/or Emanuel) straight up refused to help her with the transaction. My son wasted his time going there to make a simple return and came back home. If this was an adult man or an adult woman and not a young boy making the return I’m very certain this transaction would have been handled correctly. This team took advantage of my son’s age and refused to provide him with the customer service he’s entitled to. While Expresses competitors have far surpassed them with good customer service and making returns a smooth and hassle free process, Express is still stuck in the Stone Age. It’s 2025! Keep up with the industry! Second time having issues with making simple returns. It’s 2025 why is this still a difficult process?
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How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
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