Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Colonial Heights, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,084 reviews
5 stars
543
4 stars
284
3 stars
154
2 stars
36
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported long wait times and understaffing.
Store Condition
Store cleanliness and organization received criticism, with reports of dirty bathrooms and cluttered aisles.
Checkout Experience
Frequent complaints about slow checkout processes and insufficient registers open during busy times.
Product Availability
Customers noted a lack of inventory and selection in various departments, particularly in clothing.
Sales and Pricing
Customers expressed disappointment with pricing, feeling that sales were not as significant as expected.
- DDDDTDec 23, 20253.0I went to the curbside pickup for an item my Daughter ordered and paid for. She could not figure out how to add an extra person online to pick the item up. Anyway, I arrived, I was in a space and checked in online. I sat outside for approximately 20 minutes. I finally went inside to customer service where there were 4 people in front of me and 1 person waiting on everyone (returns and pickups). It was finally my turn. I show the associate the order and the scan bar for the item and give her my driver's license. She prints me a ticket and tells me I have to walk to jewelry.....it was a long walk, and I have bad knees (bone on bone needing full replacements). As soon as I get there with 2 people in front of me and there maybe 7 minutes, the woman from earlier comes over the store intercom asking me to return to customer service, so I do. Since I was not listed on the ticket as an alternate person to pick up the item, the lady asks me to FaceTime my Daughter who is at work herself, so I do. She tells the associate it is fine for me to pickup the item. The lady asks for her ID, so my Daughter sends a screen shot of it to her. Once we hang up, the lady then says since its a jewelry item, she needs me to FaceTime my Daughter again and have her hold her ID beside her while facetiming. At this point, my Daughter is getting very angry. She explains her ID is at home, and she is at work. She had already paid for the item, could have told the lady the exact price she paid and could have described the item to verify it was her. Instead, the lady says she cannot let me pick it up. My Daughter canceled the order and got her money refunded. First off, JC Penney should not have had 1 person working alone on such a busy holiday shopping night. I ended up wasting all that time for nothing, and what is the use in having curbside pickup if you don't have the manpower to handle it? 🤔
- RDRosanna DaileyDec 4, 20255.0Great customer service.
- CSCheryl SeberaNov 16, 20254.0Thank goodness they are still open! I usually find what I'm looking for. Associates are friendly and helpful. Just not enough checkouts or people to man them.
- YAyudilet alvarezOct 16, 20254.0Bonito lugar,muy agradable
- WBWayne BurtonSep 21, 20255.0Specifically went there, likely still year to buy Pollo aftershave.
Frequently Asked Questions About JCPenney
What are the main product categories available at JCPenney in Colonial Heights, VA?
JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are JCPenney's store hours at the Southpark Mall location?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does JCPenney offer any curbside pickup or in-store pickup options?
Yes, JCPenney provides both curbside pickup and in-store shopping options for customers.
What payment methods does JCPenney accept at the Colonial Heights store?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is JCPenney's Colonial Heights store accessible for customers using wheelchairs?
Yes, the store has a wheelchair accessible entrance and public restrooms.
Can customers find beauty products and services at JCPenney?
Yes, JCPenney offers beauty products including skincare and makeup and features the JCPenney Beauty section and a JCPenney Salon.
What are some nearby stores where customers can find additional clothing and shoe options?
Nearby stores include Macy's South Park Mall, Shoe City, American Eagle, Vans, JD Sports, and H&M, offering a wide range of clothing and footwear.
Are there any nearby jewelry stores customers might visit along with JCPenney?
Yes, nearby jewelry stores include Kay Jewelers and 804 Jewelry, offering a variety of jewelry and bridal options.
What dining options are available near JCPenney at Southpark Mall?
Nearby dining options include Stir Fry 88, Great Steak, TCBY ice cream shop, and Great American Cookies bakery.
How can customers access JCPenney online for shopping or coupons?
Customers can shop online, access deals, and use the JCPenney App available in the Apple App Store or visit jcpenney.com for online orders and coupons.