Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Colonial Heights, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,079 reviews
5 stars
541
4 stars
281
3 stars
153
2 stars
36
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including long wait times at checkout and difficulty finding staff for assistance.
Store Cleanliness
Feedback indicated inconsistent cleanliness, with some customers noting dirty bathrooms and disorganized merchandise.
Product Selection
Customers expressed disappointment with the limited selection of clothing and inventory issues.
Sales and Pricing
While some customers appreciated sales, others felt prices were high and not reflective of true discounts.
Staff Friendliness
Despite some negative experiences, several reviews highlighted friendly and helpful staff members.
- CSCheryl SeberaNov 16, 20254.0Thank goodness they are still open! I usually find what I'm looking for. Associates are friendly and helpful. Just not enough checkouts or people to man them.
- YAyudilet alvarezOct 16, 20254.0Bonito lugar,muy agradable
- WBWayne BurtonSep 21, 20255.0Specifically went there, likely still year to buy Pollo aftershave.
- GGGeorge GrunewandAug 28, 20251.0It is no wonder that J C Penny is almost bankrupt there web site is horrible.
- DGDustin GilmerAug 19, 20251.0Found a sale of tshirts in multiple colors for 14.99 regular price was $25. The red $14.99 sale sign was on a table with all of the different color Saint John’s Bay t-shirts. I picked up a green one and a blue one. When the cashier rang them up, one rang up as the original price. I asked the cashier to check with the manager as to why they were different prices, when the only difference was the color. I was told by the manager that it was the color that made the price different even though this was not posted anywhere. How is a person supposed to know what colors are on sale and which ones aren’t? Manager was very rude about it, saying that it’s just the way it is. Ended up not making any purchase due to the false advertising and rudeness of manager.
Frequently Asked Questions About JCPenney
What are the main product categories available at JCPenney in Colonial Heights, VA?
JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are JCPenney's store hours at the Southpark Mall location?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does JCPenney offer any curbside pickup or in-store pickup options?
Yes, JCPenney provides both curbside pickup and in-store shopping options for customers.
What payment methods does JCPenney accept at the Colonial Heights store?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is JCPenney's Colonial Heights store accessible for customers using wheelchairs?
Yes, the store has a wheelchair accessible entrance and public restrooms.
Can customers find beauty products and services at JCPenney?
Yes, JCPenney offers beauty products including skincare and makeup and features the JCPenney Beauty section and a JCPenney Salon.
What are some nearby stores where customers can find additional clothing and shoe options?
Nearby stores include Macy's South Park Mall, Shoe City, American Eagle, Vans, JD Sports, and H&M, offering a wide range of clothing and footwear.
Are there any nearby jewelry stores customers might visit along with JCPenney?
Yes, nearby jewelry stores include Kay Jewelers and 804 Jewelry, offering a variety of jewelry and bridal options.
What dining options are available near JCPenney at Southpark Mall?
Nearby dining options include Stir Fry 88, Great Steak, TCBY ice cream shop, and Great American Cookies bakery.
How can customers access JCPenney online for shopping or coupons?
Customers can shop online, access deals, and use the JCPenney App available in the Apple App Store or visit jcpenney.com for online orders and coupons.