JCPenney

4.1
1079 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Colonial Heights, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
6 Southpark Mall, Colonial Heights, VA
23834, United States

Hours

Reviews

4.1
1,079 reviews
5 stars
541
4 stars
281
3 stars
153
2 stars
36
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including long wait times at checkout and difficulty finding staff for assistance.

Store Cleanliness

Feedback indicated inconsistent cleanliness, with some customers noting dirty bathrooms and disorganized merchandise.

Product Selection

Customers expressed disappointment with the limited selection of clothing and inventory issues.

Sales and Pricing

While some customers appreciated sales, others felt prices were high and not reflective of true discounts.

Staff Friendliness

Despite some negative experiences, several reviews highlighted friendly and helpful staff members.
  • CS
    Cheryl Sebera
    Nov 16, 2025
    4.0
    Thank goodness they are still open! I usually find what I'm looking for. Associates are friendly and helpful. Just not enough checkouts or people to man them.
  • YA
    yudilet alvarez
    Oct 16, 2025
    4.0
    Bonito lugar,muy agradable
  • WB
    Wayne Burton
    Sep 21, 2025
    5.0
    Specifically went there, likely still year to buy Pollo aftershave.
  • GG
    George Grunewand
    Aug 28, 2025
    1.0
    It is no wonder that J C Penny is almost bankrupt there web site is horrible.
  • DG
    Dustin Gilmer
    Aug 19, 2025
    1.0
    Found a sale of tshirts in multiple colors for 14.99 regular price was $25. The red $14.99 sale sign was on a table with all of the different color Saint John’s Bay t-shirts. I picked up a green one and a blue one. When the cashier rang them up, one rang up as the original price. I asked the cashier to check with the manager as to why they were different prices, when the only difference was the color. I was told by the manager that it was the color that made the price different even though this was not posted anywhere. How is a person supposed to know what colors are on sale and which ones aren’t? Manager was very rude about it, saying that it’s just the way it is. Ended up not making any purchase due to the false advertising and rudeness of manager.

Frequently Asked Questions About JCPenney

What are the main product categories available at JCPenney in Colonial Heights, VA?

JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are JCPenney's store hours at the Southpark Mall location?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 11:00 AM to 6:00 PM.