Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Chesapeake, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,179 reviews
5 stars
618
4 stars
321
3 stars
131
2 stars
39
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.
Product Quality
Feedback indicated a decline in the quality and variety of products available, with some customers expressing disappointment in the selection.
Store Conditions
Several reviews noted issues with store organization and cleanliness, as well as concerns about the overall shopping environment.
Curbside Pickup Issues
Customers reported frustrations with the curbside pickup process, citing long wait times and lack of assistance.
Credit Card Pressure
Multiple reviews mentioned aggressive promotion of the store's credit card, leading to customer dissatisfaction.
- RRRandallNov 3, 20255.0Excellent store. The staff was very helpful. I find a great collection of Big and Tall men's clothing. Very high quality and the discounts that are available really helps with the budget. Danayea was the CSR that assisted me when I was checking out. She was very helpful and was very patient with me. I salute this store in the Greenbrier Mall.
- RFRosalind FloydNov 3, 20255.0Exceptional Service from LaTonya Williams!!! LaTonya Williams is the definition of grace and professionalism. From the moment I walked in, she greeted me with a sunny disposition, and her affable personality lit up the return counter. She anticipated my needs without me having to say a word. As I was looking for my order information, she had already keyed it in just by glancing at the packing slip I brought with my return, now that’s customer service at its finest. Her warmth, attentiveness, and genuine care made my shopping experience effortless and enjoyable. LaTonya didn’t just assist; she elevated the entire experience. Her kindness and proactive approach reminded me what true customer care looks like. If every associate brought the same level of grace and excellence that LaTonya does, shopping at JCPenney would feel like a five-star event every time.
- TLThirzia LopezOct 26, 20255.0Quality products, good deals, nice costmer service.
- GGGail GregoryOct 20, 20255.0Their linen department has reduced their prices. Great sales!
- RPRiver PebblesSep 27, 20251.0This JCPenney does not have a maternity section
Frequently Asked Questions About JCPenney
What types of products does JCPenney Chesapeake offer?
JCPenney Chesapeake offers a wide selection of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney in Chesapeake, VA?
JCPenney Chesapeake is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney Chesapeake offer curbside pickup and in-store shopping?
Yes, JCPenney Chesapeake offers both curbside pickup and in-store shopping options for customer convenience.
What payment methods are accepted at JCPenney Chesapeake?
JCPenney Chesapeake accepts American Express, Check, Discover, MasterCard, and Visa payment options.
Is the JCPenney store at Greenbrier Mall wheelchair accessible?
Yes, the JCPenney store at Greenbrier Mall has a wheelchair accessible entrance and also provides public restrooms.
Where is JCPenney Chesapeake located?
JCPenney Chesapeake is located at 1401 Greenbrier Parkway, Suite 3000, inside Greenbrier Mall, Chesapeake, VA 23320.
How can I download the JCPenney app for shopping and coupons?
You can download the JCPenney App from the Apple App Store at https://apps.apple.com/us/app/jcpenney-shopping-coupons/id925338276 to shop and access coupons conveniently.
Which nearby stores can I visit for additional clothing options near JCPenney Chesapeake?
Nearby clothing stores include Express, NEXUS, and Victoria's Secret, all located in Greenbrier Mall, offering a variety of apparel options to complement your JCPenney visit.
What beauty and salon services are available near JCPenney Chesapeake?
For beauty and salon services near JCPenney Chesapeake, you can visit Sephora inside JCPenney, Rudy and Kelly hair salons, and Molly M & JCP Beauty spa within Greenbrier Mall.
Are there entertainment and dining options close to JCPenney Chesapeake?
Yes, nearby entertainment includes GameWorks Chesapeake arcade and Cinema Cafe. For dining, you may enjoy a visit to the Reignforest Tea Bar located in Greenbrier Mall.