Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.
Gee wiz. These guys really know how to work! Despite the negative reviews, the customer service is absolutely phenomenal. I recall around two months ago being helped by an older-looking gentlemen going by the name of Paul. Paul followed me everywhere, answering every question I had. This past week, I was greeted by every associate with a warm smile and an eagerness to assist. The clothing selection is also wonderful. I will certainly continue to shop at this store. It is a hidden gem of the 434.
CV
Crozet Virginia
Sep 24, 2025
1.0
Ladies who are size large and over 45—don’t bother. Passed 3 “employees” with nary a greeting from one. large and older--don’t bother.
JM
Jim McCullen
Jul 19, 2025
5.0
Big shout out to Madeline, she was amazing. I was looking for a pair of size 32/32 flex pants and couldn't find them on the shelf. She started by asking if I found everything when I was checking out, told her about the pants. First she said if they don't have them she could order them for me which was great. Then she said she would go in the back and look around. She came back with the exact pair of pants I needed. It is so cool when customer service truly exceeds expectations. Thank you Madeline!!!
PW
Primary Concern Wellness
Jul 18, 2025
2.0
No southern hospitality here. They couldn’t find my sale attached to my credit card for a quick size exchange. Made things very difficult. I called the original store of purchase who kindly looked up my receipt and enabled the transaction. No help to this location. Disappointing! Where’s the hospitality? Lol
What is the address of J.Crew Factory at Barracks Road?
J.Crew Factory is located at 945 A Emmet St N, Charlottesville, VA 22903, US.
What are the regular store hours for J.Crew Factory?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does J.Crew Factory offer in-store pickup services?
Yes, J.Crew Factory offers in-store pickup service for your convenience.
What types of products and services does J.Crew Factory provide?
J.Crew Factory offers colorful clothing, including women’s, men’s, kids' clothing, swimwear, suiting, and private shopping appointments by call.
What payment options are accepted at J.Crew Factory?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact J.Crew Factory for inquiries or private shopping appointments?
You can contact the store by phone at +1 434-424-1646 or email at Store.1084@JCrew.Com.
Is there a J.Crew Factory store near other popular shopping locations?
Yes, J.Crew Factory is near Old Navy and Bath & Body Works, making it convenient to shop for clothing and accessories in one trip.
Which nearby restaurants can I visit before or after shopping at J.Crew Factory?
Nearby dining options include McDonald's and Chipotle Mexican Grill, both located close to the J.Crew Factory store.
Are there any fitness centers close to J.Crew Factory?
Yes, Zoom Indoor Cycling, Zoom Charlottesville, and Orangetheory Fitness Charlottesville are nearby gyms offering cycling classes and boot camps.
What other services and amenities are available nearby J.Crew Factory for customers?
Customers can find services like passport assistance at RushMyPassport in FedEx Office, nail & spa services at C K Nail & Spa, and bank facilities including WELLS FARGO BANK and UVA Community Credit Union close by.