JCPenney

Reviews

• AA

  Alan

  1 day ago
  1.0
  I had a very uncomfortable experience at JCPenney that I believe involved secret shoppers who were not being discreet at all. While I was in the fitting room trying on clothes, a man and a woman entered the fitting room area and looked toward my stall while I was changing. This made me feel immediately watched and uncomfortable. After I left the fitting room, the same man followed me and my friend throughout the store. He stayed close, continuously watched us, and appeared to be taking photos. At times he also seemed to be on his phone while observing us. As we were walking out of the store, he was still watching us and appeared to be taking more pictures. What made the situation even more concerning is that he returned to the fitting room area afterward and handled the clothing we had just put back. Based on their behavior (returning items, moving through the store in a coordinated way, and observing customers closely), it appeared they may have been secret shoppers or affiliated with the store. Regardless of their role, the behavior felt invasive, unprofessional, and inappropriate. Customers should not feel watched, followed, or photographed while shopping or using fitting rooms. I am requesting that management review this incident and check security footage to ensure customer privacy and safety are being taken seriously.
• HC

  Heather Clemons

  Apr 13, 2026
  1.0
  Apparently JcPenny refunds you what they are selling the item for at the time of return and NOT what you purchased it for, even though its only been a couple of weeks . This is RIDICULOUS and I will make sure to NEVER shop at JcPenny !
• MM

  Melissa Moise

  Mar 20, 2026
  1.0
  Zero customer service. Where are the employees? I had to walk all the way to the OPPOSITE side of the store to find help. Then at checkout, I was charged twice for products, this very rare visit to JC Penney proved to be very disappointing, especially when you have to drive back for a refund.
• AS

  Assad Sarwary

  Feb 27, 2026
  1.0
  The staffs making joke between themselves on the counter and very loud laughing.
• ZR

  Zachary Richardson

  Feb 11, 2026
  5.0
  The clothing selection is a standout. Whether you’re looking for basics, workwear, or something a little more polished, the variety is solid and the prices are reasonable—especially when you catch one of their frequent sales. Their home section is another strong point, with bedding, kitchenware, and décor that feel well‑made without the premium price tag.

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