Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our West Valley City, UT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
I had a very uncomfortable experience at JCPenney that I believe involved secret shoppers who were not being discreet at all.
While I was in the fitting room trying on clothes, a man and a woman entered the fitting room area and looked toward my stall while I was changing. This made me feel immediately watched and uncomfortable.
After I left the fitting room, the same man followed me and my friend throughout the store. He stayed close, continuously watched us, and appeared to be taking photos. At times he also seemed to be on his phone while observing us.
As we were walking out of the store, he was still watching us and appeared to be taking more pictures.
What made the situation even more concerning is that he returned to the fitting room area afterward and handled the clothing we had just put back.
Based on their behavior (returning items, moving through the store in a coordinated way, and observing customers closely), it appeared they may have been secret shoppers or affiliated with the store. Regardless of their role, the behavior felt invasive, unprofessional, and inappropriate.
Customers should not feel watched, followed, or photographed while shopping or using fitting rooms.
I am requesting that management review this incident and check security footage to ensure customer privacy and safety are being taken seriously.
HC
Heather Clemons
Apr 13, 2026
1.0
Apparently JcPenny refunds you what they are selling the item for at the time of return and NOT what you purchased it for, even though its only been a couple of weeks . This is RIDICULOUS and I will make sure to NEVER shop at JcPenny !
MM
Melissa Moise
Mar 20, 2026
1.0
Zero customer service. Where are the employees? I had to walk all the way to the OPPOSITE side of the store to find help. Then at checkout, I was charged twice for products, this very rare visit to JC Penney proved to be very disappointing, especially when you have to drive back for a refund.
AS
Assad Sarwary
Feb 27, 2026
1.0
The staffs making joke between themselves on the counter and very loud laughing.
ZR
Zachary Richardson
Feb 11, 2026
5.0
The clothing selection is a standout. Whether you’re looking for basics, workwear, or something a little more polished, the variety is solid and the prices are reasonable—especially when you catch one of their frequent sales. Their home section is another strong point, with bedding, kitchenware, and décor that feel well‑made without the premium price tag.
What types of products can I find at JCPenney in West Valley City, UT?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty supplies.
What are the store hours for JCPenney at Valley Fair Mall?
The store is open Monday through Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney provides free shipping and curbside pickup options for customers.
Can I shop for beauty products inside the JCPenney store at this location?
Yes, there is a SEPHORA inside JCPenney offering skincare, makeup, and beauty deals.
What payment options are accepted at JCPenney in West Valley City?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa.
Is JCPenney accessible for customers with mobility needs?
Yes, JCPenney has a wheelchair accessible entrance and provides public restrooms.
Where can I find nearby jewelry stores if I visit JCPenney?
Nearby jewelry stores include Schubach Jewelers, Ryan's Custom Jewelry, and Joyeria Morelos, which can complement your shopping experience at JCPenney.
Are there dining options near JCPenney at Valley Fair Mall?
Yes, nearby dining options include Paik's Noodle for Korean cuisine, Smashburger, Red Robin Gourmet Burgers and Brews, Hot Dog on a Stick, and Dairy Queen for fast food and desserts.
What other shopping options are available near JCPenney?
You can explore Macy's, Bed Bath & Beyond for furniture, Luna Creations for women's clothing and party supplies, and The Nerd Store for comic books nearby.
How can I find JCPenney's latest deals and discounts?
You can shop top deals by visiting their sales page online at https://www.jcpenney.com/d/sales-deals or using the JCPenney App available on Apple Store.
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