Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our West Valley City, UT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,549 reviews
5 stars
775
4 stars
387
3 stars
185
2 stars
83
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being rude or unapproachable.
Store Cleanliness
Customers noted that the store was often dirty and disorganized, impacting their shopping experience.
Product Availability
Several customers expressed disappointment with the lack of inventory and sizes available, particularly in specific departments.
Pricing and Value
Many customers appreciated the good prices and sales, particularly in clothing and jewelry, but some felt the quality did not match the price.
Staffing Issues
Frequent comments about understaffing and slow service, with some customers feeling neglected or ignored during their visits.
- MMMr. J MartinezNov 8, 20255.0Cristal in the cologne department was very attentive and informative. She didn't try to rush me out with a quick purchase which I appreciated. She helped me find exactly what I was looking for. The 3 young ladies up front were amazing as well. Staff at this location is on point.
- TFThe FemboyOct 27, 20255.0I bought my first Femboy shoes here. They did not have the size 11 I needed, so I had to order them to the store. I was not dressed as a Femboy at the time. Will need to visit another time to find if it is Femboy friendly.
- JCJudon CasiasOct 16, 20255.0Jocelyn in jewelry is very knowledgeable in jewelry! Very impressed in her great attitude and professionalism. Very helpful!! Felt like we made a friend for life & definitely a go to for jewelry! Thanks Jocelyn!
- CRCrystal RyanOct 12, 20255.0Had the shoes we was looking for so easy I love this store
- HCHarry CarpenterSep 28, 20255.0The photographer was amazing with our extended family. The least stressful photo session ever!
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in West Valley City, UT?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty supplies.
What are the store hours for JCPenney at Valley Fair Mall?
The store is open Monday through Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney provides free shipping and curbside pickup options for customers.
Can I shop for beauty products inside the JCPenney store at this location?
Yes, there is a SEPHORA inside JCPenney offering skincare, makeup, and beauty deals.
What payment options are accepted at JCPenney in West Valley City?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa.
Is JCPenney accessible for customers with mobility needs?
Yes, JCPenney has a wheelchair accessible entrance and provides public restrooms.
Where can I find nearby jewelry stores if I visit JCPenney?
Nearby jewelry stores include Schubach Jewelers, Ryan's Custom Jewelry, and Joyeria Morelos, which can complement your shopping experience at JCPenney.
Are there dining options near JCPenney at Valley Fair Mall?
Yes, nearby dining options include Paik's Noodle for Korean cuisine, Smashburger, Red Robin Gourmet Burgers and Brews, Hot Dog on a Stick, and Dairy Queen for fast food and desserts.
What other shopping options are available near JCPenney?
You can explore Macy's, Bed Bath & Beyond for furniture, Luna Creations for women's clothing and party supplies, and The Nerd Store for comic books nearby.
How can I find JCPenney's latest deals and discounts?
You can shop top deals by visiting their sales page online at https://www.jcpenney.com/d/sales-deals or using the JCPenney App available on Apple Store.