Many customers expressed dissatisfaction with the pricing, stating that items are often overpriced compared to their value, especially given that they are donated goods.
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for rudeness and unprofessional behavior.
Store Organization
Customers noted that the store can be crowded and disorganized, making it difficult to shop effectively.
Product Variety
The store offers a wide variety of items, but the selection can be inconsistent, leading to mixed experiences for shoppers.
Cleanliness and Environment
Overall, the store is described as clean and inviting, with a pleasant shopping atmosphere.
CB
Cesar Briones
Oct 7, 2025
5.0
Love the good prices.
MB
Maribel Bucio
Sep 16, 2025
5.0
Muy buen lugar si no tienes mucho presupuesto para gastar ideal este lugar
SB
San B2
Jun 23, 2025
1.0
Hello I go for buy a lot the dolls in all the DI but the cashier Rachel is terrible service, I found a doll with a $1 dollar tag in the car the people bring from the back, so the tag said is 1 dollar and she put different price, I said the price said $ 1 and she said no I don’t think so, so the other stuff I have is more expensive the one simple doll, why she no think if I change the tag I change for some more expensive, steak the doll, so make me feel embarrassed because she call the manager hey she said this doll for a dollar, I no said the dolly come with the tag, and after she charge me for a pair the boots two times , so I said, and she try the said is for something else, so is no the price, is the actitude make feel inconfort with her actitude, and few pairs the shoes have the tag for 3 dollars in the storage from come and DI price for $4 and looks like stay in the garage for longer time, so maybe, the employees need check what price them put
ZM
Zach Mason
May 31, 2025
5.0
I dont know the name, but the manager that worked on 5/31/25 is really helpful. I bought something. While going through the checkstand, I asked the cashier if I could return it if it didn't work for me. She said as long as there is a tag it can be returned. So we went back later to return the item the same day I bought it. The manager said there are no returns, just exchanges. I explained the situation, and she let me return it for a full refund.
TH
Troy N Pauline Hill
Jul 29, 2017
5.0
We were looking for charger cord for my computer. We were in and out. Nice friendly customer service.
Frequently Asked Questions About Deseret Industries Thrift Store & Donation Center
What are the store hours for Deseret Industries Thrift Store & Donation Center?
The store is open Monday from 9 AM to 6 PM, Tuesday through Saturday from 9 AM to 7 PM, and closed on Sundays.
Are there special holiday hours for this thrift store?
Yes, the store is closed on November 27 and December 25, open 9 AM to 3 PM on December 24 and 31, and has regular hours on November 28.
Where is Deseret Industries Thrift Store & Donation Center located?
It is located at 2994 South Glen Eagle Drive, Suite A, West Valley City, UT 84128, USA.
What types of items does Deseret Industries Thrift Store sell?
They sell used clothing and home goods, as well as new items like bedding and furniture.
What payment options are accepted at this thrift store?
They accept American Express, cash, check, Discover, MasterCard, and Visa.
Can I donate items at Deseret Industries and do donation hours differ?
Yes, donations are accepted but note that donation hours may differ from regular store hours.
What nearby places can I visit for employment services before or after shopping here?
Nearby, there is Latter-day Saint Employment Services and a Talent Acquisition Team offering employment agency services that customers might find helpful.
Are there any nearby automotive-related services I can visit along with the store?
Yes, nearby are places like Grease Monkey for automotive repairs, Discount Tire for tire services, The Salty Dog Car and Pet Wash for car wash and detailing, and U-Haul Neighborhood Dealer for truck rentals.
What nearby dining options are available around Deseret Industries?
Nearby dining includes Panda Express for Chinese fast food, El Pollo Loco for Mexican and chicken dishes, and Fiiz Drinks for cafe and fast food options.
How can I contact Deseret Industries Thrift Store for more information?
You can call them at +1 801-963-3907 or email hello@deseretindustries.org. They also have a Facebook page at facebook.com/DeseretIndustriesWVC and an Instagram handle @deseret_industries.