Many customers praised the staff for being friendly and helpful, although some reported rude behavior from specific employees.
Store Cleanliness
The store is frequently noted for its cleanliness and organization, contributing to a pleasant shopping experience.
Pricing Concerns
Several reviews mentioned rising prices for used items, making them less appealing compared to new alternatives.
Checkout Experience
Customers reported mixed experiences at checkout, with some praising efficiency while others highlighted long wait times and poor service.
Donation Issues
There were complaints about the handling of donations, with some customers feeling that their items were mishandled or not appreciated.
MH
Marcia Hilton
Dec 20, 2025
5.0
LOVE this store, so many treasures to find!!
AL
Alison Livingston
Dec 3, 2025
5.0
This is such a friendly and kind place to shop! My favorite employee is TERESA! She’s so kind and caring and basically keeps this store in tip top shape! We need more TERESAS in this dark and cruel world. If you go there, make sure to thank her for all her hard work!
BP
Bree Peterson
Nov 27, 2025
2.0
The selections are pretty good but I had a terrible check out experience. I was about third in line and there were two active cashiers and one lady, Teresa, chatting it up at another register. They were making plans, catching up and having the best time. Meanwhile the line starts to wrap around to the aisle and there’s probably about 20+ people stacking up at this point. The other cashier asked Teresa to start taking people but she couldn’t be bothered with the line. Few minutes later he asks her again and I get to check out with her. He told her “not sure if you noticed but there’s a line” and when I was in front of her register she said “I know there’s a line”. Just so overwhelmingly rude to have no care in the world and to say that about a bunch of people waiting in line to our face. Teresa made it a terrible experience.
AL
amanda ludlow
Nov 22, 2025
3.0
I was here buying some things. I put a metal plate stand up on the counter. It had a 75 cent price tag on it. The cashier looked at me & said, “$2 for this.” I said, “no, the price tag says 75 cents.” He called a manager over & said, “$2 or 75 cents?” The manager said, “just give it to her for 75 cents but our prices have increased.” Yes, they have! If you want $2 for something, don’t put a 75 cent price tag on it! Definitely, don’t increase the price when I get to the register! You get this stuff for free! Provo’s prices are so much lower!
JS
Jen Sommerfeldt
Oct 27, 2025
3.0
Make sure and check their hours before coming. They make no logical sense and change randomly. I planned a whole outing with my kids and showed up and they were unexpectedly closed.
Frequently Asked Questions About Deseret Industries Thrift Store & Donation Center
What types of items does Deseret Industries Thrift Store & Donation Center sell?
The store sells used clothing and home goods, as well as new items such as bedding and furniture.
What are the regular store hours of the Deseret Industries Thrift Store in Springville?
The store is open Monday from 9:00 AM to 6:00 PM, Tuesday through Saturday from 9:00 AM to 7:00 PM, and closed on Sunday.
Are there any special holiday hours for Deseret Industries Thrift Store?
Yes, the store is closed on November 27, 2025, and December 25, 2025. On December 24 and December 31, 2025, it is open from 9:00 AM to 3:00 PM.
Where is Deseret Industries Thrift Store & Donation Center located?
It is located at 645 South 1750 West, Springville, UT 84663, USA.
What payment options are accepted at Deseret Industries Thrift Store?
They accept American Express, cash, check, Discover, MasterCard, and Visa.
How can I contact Deseret Industries Thrift Store & Donation Center?
You can call them at +1 801-489-3203 or email hello@deseretindustries.org.
Does Deseret Industries Thrift Store offer any job training programs?
Yes, the store provides job training as part of its mission.
Which nearby financial service can I visit when shopping at Deseret Industries?
You can visit the Security Service Federal Credit Union or its representative Holly Anderson nearby for your financial needs.
Where can I grab a meal or a coffee near Deseret Industries Thrift Store?
Nearby options include Sidecar Cafe for burgers and American fare, Art City Coffee for coffee and tea, and Strap Tank Brewery for brewery drinks and meals.
What entertainment or event venues are close to Deseret Industries in Springville?
You can visit Legends Events Center for concerts and theatre, The Venue at 1750 for dance and music events, and Boxcar Comedy Club for comedy shows.