Scheels

Reviews

• GS

  Gabe S

  3 days ago
  1.0
  Horrible service in the gun department, employees simply can't assist anyone waiting to purchase an item. I asked to purchase a red dot and magnifier an a rifle but was told to wait for an employee and saw 2 people working the floor and 5 people behind the counter doing nothing. Ended up waiting over an hour an a half and walked out. In the mean time I got to see people walk in and get help right away and those that where told to wait now has to wait even longer. Either they need to be trained better or they need less people behind the counter and more on the floor helping. They whole dynamic of getting people's name for assistance and having people wait isnt working if they're going to be ignored the whole time.
• JA

  Joe Arrow

  3 days ago
  5.0
  Absolute perfection from start to finish! Skyler and Michael are hands down the best in the business. They made buying my first bow the absolute best experience imaginable with their incredibly warm and welcoming attitudes. I had a ton of questions, and their patience was absolutely heroic. Michael’s dedication to finding the exact parts I needed was amazing, and Skyler went entirely out of their way to personally email suppliers to secure the absolute best parts for me. This isn't just good service, it's legendary. If you need anything archery related, you absolutely MUST see Skyler and Michael!
• NM

  nicole mccombs

  Feb 7, 2026
  1.0
  I purchased shoes, wore them for half a day a few months later, but because it’s out of the 90 day return policy, they wouldn’t exchange them. They are brand new shoes that I cannot use. I only wanted to exchange them, which they are currently on clearance price so they would still be making a profit but they wouldn’t do it. I understand the need for timed return/exchange policies, for specific items however, when it comes to everyday items that are barely used, exceptions should be made. The initial customer service girl was awesome and thought she’d be ok to exchange it, just needed approval from a manager. He flat out refused to work with me, so I’m out $150.
• TS

  The Solid Snake

  Jan 29, 2026
  1.0
  I’ve always believed in supporting businesses that claim to stand for freedom, the Second Amendment, and the everyday American. That’s why I’ve bought every single firearm I own from Shield. I’ve spent thousands of dollars there over the years. I’m not a billionaire or a government contractor — just a working guy who values his rights and saves his money to exercise them. I own 12 firearms. That’s not an arsenal, it’s a modest personal collection built over time. Today I went in to add a Smith & Wesson Performance Center 1911, a beautiful firearm priced at $1,400. The salesperson was professional and did an excellent job. No complaints there. At checkout, I was interested in purchasing another firearm, which would have brought my total to over $3,400 in a single transaction. I asked Josh, the manager of the gun department (who’s been there since 2015), if there was any flexibility on the second gun. Not a handout. Not half off. Just a small gesture of appreciation for a loyal, repeat customer making a serious purchase. His response? A smug smirk and complete dismissal — as if asking for respect was somehow offensive, as if only certain people deserve consideration. This is exactly what people are tired of: businesses that wrap themselves in “pro-freedom” branding while treating everyday customers like they’re beneath them unless they’re dropping elite-level money without question. It’s the same top-down, classist attitude we see everywhere else — corporations preaching values while practicing arrogance. Gun ownership shouldn’t feel like a country club where management decides who’s “worthy” of basic respect. If you believe in supporting the average American, in community, and in treating customers like human beings instead of wallets, Shield’s management failed today. There are better places to spend your money — places where loyalty matters and where management doesn’t look down on you for asking to be treated fairly. If you’re buying firearms, consider going somewhere that actually lives the values they claim to stand for.
• HL

  Hannah Mitchell (The Lady)

  Jan 19, 2026
  1.0
  This was my first time buying a gun at Scheels and it wasn't good. I was in the store just looking around the gun cabinets and I spotted a used handgun that I wanted to buy. I walked up to one of the 10 staff members in the gun area and was told there was a 20 minute wait. They put my name on a waiting list at 4:58 pm. While waiting in the gun area, I watched multiple customers who were also waiting for help, rapidly lose patience with both the wait time and the large amount of associates hanging out in the gun area together chewing the fat. Some of the customers that were waiting chose to leave. I considered leaving too and I would have if the used gun I wanted was something that I could just buy somewhere else. After a 40 minute wait, they got to my name on the list and allowed me to put hands on the gun. I noticed that the handgun did not have a mag in it and at that point the associate told me it didn't come with one. I asked him for a reduced price due to the absent $50 mag and he said it was already "worked into the price." I noticed an identical used handgun in a different caliber in the other case, with a mag in it, that was $50 dollars more than the one I wanted to purchase. I told him I would buy the gun with the absent mag, produced my carry permit, and filled out my portion of the paperwork in record time. When they called me up to the register to pay, I could see that inside the box for the gun was a cutout spot for a 2nd mag, for a total of 2 absent mags, standard for most handguns such as the one I was buying. I then asked the assistant manager if he would reduce the price due to the absent mags. He told me no since the absent mags were already "worked into the marked price." I realized then that I had to spend $100 to buy the 2 mags apart from the handgun. Most of the factory mags for the handgun I was buying are German manufactured and hard to track down in store. But just when I thought the ride was ending, I pulled out my method of payment. It was my Cabela's club card and the assistant manager then barks at me, "That's not how you spell Scheels, you have the wrong card." He did not mention to me that Scheels had a credit card at all until this moment in time after my money had already left the station. Even if he had, I don't know anyone who would sign up for a credit card after the pony show I had just dealt with to buy this gun. I didn't appreciate the way he shamed me for my method of payment. I left Scheels at 6:06 pm, one hour after my name was placed on the waiting list. This was on a Sunday in January, I had a carry permit, and the gun area had more staff in it than cattle in a hay feeder. I have bought a lot of guns at a lot of places and I am more than familiar with gun purchase wait times. The wait time was completely out of character for a gun purchase and the company has zero understanding of how unacceptable that wait time was. I purchased nearly the same used handgun, same manufacturer, and style from Cabela's just a week prior to this. The handgun came with 6 mags and 3 total grips. I asked the manager for a reduced price due to the guns used condition and he took off $100. I then got another $65 off with my Cabela's club points. I walked out the front door with that gun within 20 minutes of first laying eyes on it. I'm certain that Scheels will stay mute about this part of my review when they post a reply. That says a lot. If you read this far, you know that this was the first and the last gun I will ever buy from Scheels. Also, the reply left under this review does not fall far from the other reply Scheels left for another bad review for the same problems a month prior. I'm not calling the company to try and "resolve" the same problems another customer has already left a review about. Scheels hasn't changed and doesn't have plans to.

Frequently Asked Questions About Scheels