American Eagle

Reviews

• NN

  Nikki

  Oct 25, 2025
  1.0
  I used to love American Eagle but don’t think I will shop here anymore. The service is terrible both in store and calling their customer service. I was hung up on by both. I went into the South Towne location looking for pants. I found some I loved but needed a different size that they didn’t have in store (long inseam). I ordered my pants for a Halloween costume but when they arrived they were the wrong color. After calling and trying to resolve the issue, they never took accountability for their mistake instead kept insinuating that I ordered the wrong pants even though I took it to the counter to order the correct size and have them shipped. When I tried to explain my situation and needing the pants sooner rather than later, they informed me I would have to pay to expedite the shipping. The least thing AE could do is cover shipping plus expediting for the inconvenience and to attempt to resolve their mistake. Very poor customer service.
• ES

  Eric S

  Sep 16, 2025
  1.0
  I wanted a pair of jeans they had IN STORE in my size. They weren’t on the floor, they were in a box. Because she wasn’t sure which box, rather than providing exceptional customer service (I don’t know why I expected this) and looking for them she said they could order them or see if another location has them. 🤯🤯🤯. When I said “you have them here but you want me to order them and wait a week?” She said well I don’t know what box theyre in. There was NOT a lot of boxes. She pointed at them. Would have taken 5 minutes. Man I hate this place.
• MH

  Miles Hewett

  Jun 27, 2025
  1.0
  Terrible return policy and clothing quality has gone down. They used to be the best, but now they’re just as bad as H&M, but 5 times the price. And the lady working the counter was super rude

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