Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Provo, UT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,500 reviews
5 stars
757
4 stars
385
3 stars
185
2 stars
64
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised friendly and helpful staff, there were numerous complaints about poor service, including unhelpful employees and long wait times at checkout.
Store Cleanliness
Customers generally noted that the store was clean and well-organized, although some reported issues with dirty fitting rooms and unsanitary conditions.
Product Selection
The store offers a wide variety of products, but some customers expressed disappointment in the limited selection of certain items, particularly in men's clothing.
Pricing Issues
Many customers appreciated the sales and discounts available, but there were complaints about pricing discrepancies and issues with promotional discounts not being honored.
Accessibility Concerns
Several reviews highlighted difficulties with store accessibility, particularly regarding the layout and the number of open fitting rooms.
- PPPolyanaNov 14, 20255.0I was looking for a Toy Story toy, and they helped me find it right away! Every time I visit this store, the staff are polite, smiling, and kind. I always want to come back!
- CKConrad KreutzerNov 7, 20255.0The store manager and another male employee were super helpful. I was trying to find a dress shirt and they helped me find one that fit just right. A female cashier also promptly helped me check out.
- CACailey AkagiOct 21, 20255.0Destiny was the best cashier I’ve ever had!! She was so kind & complimentary and made my shopping experience such a joy. I’d go back just to chat with her! They also had the Ashley Graham collection & it’s so refreshing to see trendy and expressive plus size options in fashion. Love it!
- AVAdam VazquezOct 20, 20254.0Expensive, but clean and well stocked with quality items.
- SBShelly BassettOct 19, 20255.0Lots to choose from
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Provo offer?
JCPenney in Provo offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney in Provo?
JCPenney in Provo is open Monday through Friday from 11:00 AM to 8:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does the JCPenney store in Provo offer curbside pickup?
Yes, the Provo JCPenney location offers curbside pickup as well as in-store shopping.
Which payment options are accepted at JCPenney in Provo?
JCPenney in Provo accepts American Express, Discover, MasterCard, Visa, and checks as payment methods.
Is the JCPenney in Provo wheelchair accessible?
Yes, this JCPenney location has a wheelchair accessible entrance and offers public restrooms as well.
What exclusive brands can I find at JCPenney in Provo?
You can find exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie at the Provo JCPenney store.
Where is JCPenney located within Provo?
JCPenney is located at 1200 Towne Centre Blvd, Suite B inside Provo Towne Center in Provo, UT 84601.
Can I shop for beauty products near or inside JCPenney in Provo?
Yes, Sephora inside JCPenney offers cosmetics and beauty supplies. Additionally, Bath & Body Works and Regis Salon are nearby beauty and spa options.
What dining options are near the JCPenney Provo store?
Nearby dining options include Spuds, El Sarten Restaurant, Villa Italian Kitchen, Panda Express, TCBY, and Sub Zero Nitrogen Ice Cream where customers can enjoy meals before or after shopping.
What entertainment or activities are available near JCPenney in Provo?
Nearby entertainment includes Cinemark 16 movie theater, Utah Valley Laser Assault laser tag, and Automotive Addiction museum, making it easy to combine shopping with fun activities.