Brand Certified
JCPenney
4.1(1512 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
1200 Towne Centre Blvd, Provo, UT
84601, United States
Certified by JCPenney • Feb 22, 2026
(801) 852-3500
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/ut/provo/clothing-stores-provo-ut-2770.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Provo, UT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.1
1,512 reviews
5 stars
768
4 stars
385
3 stars
186
2 stars
64
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were notable complaints about poor service and unhelpful employees.
Store Organization
The store was frequently described as clean and well-organized, but there were also complaints about messy presentation and closed fitting rooms.
Product Availability
Customers appreciated the variety and quality of merchandise, though some expressed disappointment with specific product selections and availability.
Pricing Issues
Many customers found good deals and affordable prices, but there were complaints about misleading sale signs and issues with promotional discounts.
Safety Concerns
Several reviews raised serious concerns about customer safety due to the behavior of security personnel, making some customers feel uncomfortable.
- GGGeorgette GongoraDec 27, 20255.0Organized store with great merchandise selection and affordable prices. Customer service was even greater than that.
- MTMarshall TurnerDec 24, 20254.0J C is the nicest guy. No Penny on the other hand is kind a stingy. Come on down ask for JC
- BPBrian PhoenixDec 17, 20255.0They were able to help me find what I was looking for in the large size that I needed.
- MHMichael HunterDec 17, 20251.0Ordered the product online that took 5 weeks to get. It was the wrong thing and I asked how they were going to correct the situation and they didn't know.
- BWBreanna WDec 14, 20251.0Please don’t advertise a kids craft event just to only had out a handful of Lego’s to a couple kids and say sorry, heres a coupon. We had to walk over to target to get them legos because they were so upset. We were on time, in line and left empty handed. It was a complete waste of our time.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website