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lululemon

3.5
(110 reviews)

Business Details

575 E University Parkway, Orem, UT
84097, United States
(435) 246-0991
https://shop.lululemon.com/stores/us/orem/university-place

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Storelululemon athletica
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Curbside pickupNot available

Location

lululemon
575 E University Parkway, Orem, UT
84097, United States

Hours

Reviews

3.5
110 reviews
5 stars
66
4 stars
0
3 stars
1
2 stars
4
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising helpful staff like Abby and Avery, while others report rude and dismissive behavior from employees.

Product Quality

Customers appreciate the quality of Lululemon products, but there are complaints about warranty issues and the handling of repairs.

Store Environment

The store is described as clean and well-organized, but some customers felt unwelcome or ignored, particularly people of color.

Return Policy Issues

Numerous reviews highlight frustrations with the return and exchange policies, with customers feeling unfairly treated during these processes.
  • AO
    Alesha Olsen
    Dec 30, 2025
    5.0
    Had the best experience with Whitley. She helped me pick out a gift for my husband and was super helpful!
  • TW
    Tyson Wilde
    Dec 29, 2025
    5.0
    Whitley was the bomb. Gotta buy more Lulu from her
  • DA
    Dayana Alcala
    Dec 18, 2025
    1.0
    Your employees have the worst attitude problems. They need to work their wage instead of acting like my exchange is coming directly out of their paycheck. I don't need a speech over not having a receipt to EXCHANGE a gift. As if that was an uncommon thing to happen in retail during the HOLIDAYS. Especially after acknowledging that I would need to pay the difference! I do not need to be followed around the store and be watched and be treated differently by an employee that was originally nice to me but then got word through a radio that I'm suspicious while I was just looking for my size. I also don't need to get 4 different made up policies by 4 different employees. I'm never going back to Lululemon.
  • KM
    Kruchelka Montalvan
    Dec 18, 2025
    1.0
    The customer service at this store is a joke. What a hassle to exchange pants with the tag still on and everything. Mind you I was paying a difference for the other item and these girls were acting like I was stealing. I’m confused what’s with the attitude do these girls get bonuses for being rude to customers? Just go to the lululemon in Murray or salt lake.
  • AA
    Andres Arroyo
    Dec 16, 2025
    5.0
    Emi was great, she answered all my questions and was very helpful in selecting an outfit for my wife. Thanks !!

Frequently Asked Questions About lululemon

What are the store hours for lululemon at University Place in Orem?

lululemon at University Place in Orem is open Monday through Saturday from 10:00 AM to 9:00 PM and closed on Sundays.

Where is lululemon located in Orem, Utah?

lululemon is located at 575 E University Parkway, Unit #B34, Orem, UT 84097, United States.

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