OAKLEY

Reviews

• ZR

  Zac Rohletter

  Dec 19, 2025
  1.0
  I had to return a pair of the new Meta glasses that I had purchased because the sound quality when connecting to my cell phone was really bad. I had purchased them in cash and went to the store to return them however they couldn’t process the return because they didn’t have enough cash on hand. They told me to come back another time however they only ever have $500 cash on hand and the refund was for $518. They had no plan in place for if someone brought that something that cost more than they had in there till. I called the Park city store where I had originally purchased them, but they also did not have enough money to do the refund and suggested that I just kept coming in until somebody paid enough cash that they had enough on hand to process the refund (which is a ridiculous suggestion). They said they couldn’t process it back to a credit card since the original purchase was done in cash. Finally, the Park City store called the Murray store and walked them through how to do a company check that had to be sent to me. They told me it would arrive in 5 to 7 days. It did not and so I called multiple times to try to check on where the payment was. The first individual I got on the phone at the Murray was not very helpful and quite rude and essentially said that he didn’t process it so there’s nothing that he could do to help me or track where the check was. I left my number for the individual that helped me to call me back the next day which they did not so I called in and got the individual that originally helped me. He told me that he would have his general manager and manager call me the next day since they were going to be in the store which they never did. Finally after 10 days the check arrived. Probably the single worst experience I’ve ever had trying to return something. They had no plan, knowledge, or process in place to return something in cash if they didn’t have enough in the till to do so. And even more than that, they didn’t have enough money on hand ever to be able to return anything over $500. I have been an Oakley person for years, but based on this experience, I am going to move to another glasses brand. If it was a store that just sold Oakley‘s, it would be different. However, this was multiple Oakley‘s store and the process that they had in place for returns was absolutely terrible. It shouldn’t be put on the customer to try to figure out how to get or process a refund and they provided no answers until my frustration led them to processing a company check. I had to call, question and visit various stores just to get the company check sent to me and even that took longer than they had originally told me it would. All in all extremely dissatisfied with the store as well as the process, the company has in place for returns and customer care.
• KK

  Kort

  Oct 28, 2025
  5.0
  Great people and great products! Highly recommend these guys!
• SS

  Shauna Ludlow Smith

  Oct 15, 2025
  5.0
  I wanted to purchase a pair of sunglasses for cycling. I wear contact lenses and need as much protection from the wind as possible for my eyes. Two male employees helped me. One even took me outside to test the difference between regular and polarized sunglasses. I also ending up buying a pair of the Meta AI sunglasses. They fit well and will be great for walks or bike rides so I can listen through the side earpiece speakers. I will also use the info, photo and video options.
• DB

  Demie Brines

  Oct 7, 2025
  5.0
  If you need an awesome experience please go to the fashion place store and ask for Aragon and Ethan! They helped me with exactly what I needed and had excellent customer service!
• DD

  Dave Doezie

  Sep 21, 2025
  5.0
  Enjoy going into the. The sales rep always answers my questions and doing everything to help and put me in the right direction.

Frequently Asked Questions About OAKLEY