Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 6191 South Street in Murray, UT or shop the collection online.
Many customers praised the exceptional service from specific employees, highlighting their helpfulness and willingness to go above and beyond.
Inconsistent Experiences
While some customers reported great service, others experienced rude or unhelpful staff, leading to mixed reviews about the overall customer experience.
Store Conditions
Several reviews mentioned issues with cleanliness and organization in the store, including dirty fitting rooms and a messy shopping environment.
Order Fulfillment Issues
Customers faced problems with online orders, including incorrect information about item availability and delays in processing orders.
Product Quality
The quality of clothing received mixed feedback, with some customers appreciating the fit and style, while others criticized the durability and pricing.
JP
jenna pratt
Nov 20, 2025
5.0
We were at the Fashion Place store tonight and had the best customer service. Jacqueline was amazing! She was so helpful and happy to assist us. We forgot to put 2 ties in our bag that we added last minute and Jacqueline ran through the mall to find us! We were in the food court and she showed up with the ties in hand. That truly goes above and beyond and I've worked many years in retail myself. Thank you Jacqueline... you are exceptional!!!!
TB
Tracy Beals
Oct 6, 2025
5.0
Jazmine was so freaking helpful after having
Called a ton of online agents to work something out with an order that was confusing. She was so kind and awesome to work with! Thanks so much! Had an awesome experience at this location!
MS
Murillo Santos
Oct 25, 2018
5.0
I love this store. The longer I stay inside the more I spend. People are always very helpful at helping me get what I'm looking for
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Fashion Place hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Fashion Place hiring currently?
You can view and apply for open positions by visiting https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, or suggestions.
Can I return online orders to the Express store at 6191 South Street?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores. Third party branded products purchased online cannot be returned in stores.
What is the shipping time for Express clothing orders?
Standard delivery orders typically arrive in 5-7 business days within the United States and selected Territories.
What are the Express store hours at 6191 South Street, Murray, UT?
Monday to Thursday: 11:00 AM to 8:00 PM; Friday and Saturday: 10:00 AM to 9:00 PM; Sunday: 12:00 PM to 6:00 PM.
What payment methods does Express accept?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Does Express offer in-store pickup services?
Yes, Express provides in-store pickup services for online orders.
What nearby stores can I visit along with Express at Fashion Place Mall?
You can explore nearby stores such as Banana Republic, Victoria's Secret, Madewell, and White House Black Market for additional clothing and fashion accessories.
Are there any nearby dining options near Express at 6191 South Street?
Yes, nearby dining options include Sbarro for pizza, Cafe Bistro for American cuisine, and Bastille for varied meals.
Where can I find beauty services close to Express at Fashion Place?
Glamour Gels nail salon and Sephora for cosmetics and beauty supplies are close by for personal care and beauty needs.