Shane Co.

Reviews

• TS

  T Stilley

  3 days ago
  5.0
  Shane Company has the most elegant and quality jewelry above competitors. Start here! Website and in-person stores are beautiful with perfect choices to help you develop and invest in your REAL jewelry collection. Importantly, they will support your purchases for decades, across all their stores in many states, to include high value for your existing Shane jewelry when you are ready to increase size of diamonds/gems in earrings/engagement ring. Another example of first-class support: I purchased a lovely pearl necklace from Shane a VERY long time ago in a different city (plus diamonds and more over the years). The special case was in need of replacing after all this time, but did the job--the pearls are still pristine. I brought the pearls and case to Shane in Midvale today to ask if I could have a small, lined box or something to keep my pearls protected. I was delighted to receive a new version of my same case! The representative gently placed the pearls in the new case for me as if I made the purchase today, then he tied on a pretty bow. This is the kind of life-long relationship you want with your jeweler. Cheers!
• SP

  Sidney Potter

  4 days ago
  5.0
  Our experience with Allyssa was so effortless and pleasant. She was very accommodating and informative I'm extremely excited about the quality of my wedding ring!
• CC

  Christina Christensen

  Feb 27, 2026
  5.0
  I buy all my jewelry here. My engagement ring centerstone fell out 6 days before my wedding. I took it in incomplete distress. They put a new stone in and gave it back to me in 30 minutes. Because of the warranty they did not charge me for the new centerstone. I will never buy jewelry anywhere else! Since then, I have purchased multiple pairs of earrings and necklaces. They have serviced my wedding ring free sizing and their gold and diamond upgrades make upgrading my ring easy and cost-effective. You don't pay extra fee for the warranty. It's all included. Their staff does not work on commission so there is never any pressure.
• AO

  Anthony Ortiz

  Feb 24, 2026
  1.0
  Purchased a ring for my soon to be wife in June of 2025, brought it in for our 6 month inspection and resizing recently, which are all covered by the "All inclusive free lifetime warranty". Which they told me they had to tighten up some of the stones and prongs. However, yesterday I get a call from my fiancé who was extremely upset that her ring snapped in half while grabbing a grocery bag. When I brought it in, the employee who spoke with me was very skeptical about my explanation on how it broke and told me she picks up groceries all the time and that has never happened to her, she kept telling me that this is not normal. After speaking with her manager she told me the ring would be replaced at no charge, BUT she also said that it would not be covered if something were to happen like this again because they label it as "misuse and abuse." I asked what she would recommend us doing to prevent something like this happening again, getting it in a slightly larger size, inspection sooner etc. The employee told me to tell my fiancé to not wear her ring all the time. To be completely honest I'm pretty upset. They glamoured about how great their warranties are- that "It is everything but the kitchen sink" but now we are left uneasy and don't have peace of mind. I want my fiancé to be able to wear her ring proudly, without stress or fear and now I have to tell her that the lady from Shane Co said she should not wear it or we are screwed if it breaks. Which is taking away from how special and important this ring is to us. We won't be buying anything more from Shane Co. and I don't want any of my friends or family in the same predicament.
• JJ

  Jason Jones

  Feb 5, 2026
  1.0
  I’ve been a lifelong Shane Co. customer, and up until now, I’ve always trusted the brand. Unfortunately, this most recent experience has completely changed that. I ordered a necklace online for my girlfriend’s birthday. The checkout process was fast and easy, and I was excited that I wouldn’t have to make a trip to the store because the package was scheduled to arrive within just a few days. That convenience is exactly where the positive part of the experience ended. Shane Co. shipped the item via FedEx with a required signature — understandable given the cost. Needing to sign, I was held hostage at my home during the delivery window of 10:00 AM to 2:20 PM. At 2:21 PM, the package still hadn’t arrived, and the tracking suddenly updated to extend the delivery window until 8:00 PM. Extending my hostage situation another 6 hours. That was not an option for me. Because I have dinner reservation to take my girlfriend to dinner to celebrate her birthday. Trying to solve the issue only made things worse. You cannot reach a real human at FedEx, no matter how hard you try. So I figured I’d call Shane Co. for help… wrong again. No human there, either. Between both companies, it was impossible to get support. This experience was so poor that it has completely ended my relationship with Shane Co. If you’re going to implement AI or automation, make sure it helps the customer instead of trapping them in a loop with no way out. There are plenty of other jewelers in the area who value their customers enough to offer real support. If this package ever shows up, I’ll be returning it — and taking my business elsewhere. It was a good run, Shane Co., but this experience made it very clear that it’s time to move on.