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JCPenney

4.0
(708 reviews)

Business Details

1201 N Hill Field Rd, Layton, UT
84041, United States
(801) 543-2225

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Layton, UT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1201 N Hill Field Rd, Layton, UT
84041, United States

Hours

Reviews

4.0
708 reviews
5 stars
324
4 stars
196
3 stars
110
2 stars
39
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees who provided exceptional service.

Store Condition

Several reviews mentioned that the store appeared tired and in need of a revamp, with some areas looking run down or empty.

Product Selection

Customers expressed mixed feelings about the product selection, with some finding great deals while others were disappointed by limited choices and quality.

Online Experience

There were complaints about difficulty reaching the store by phone and issues with online orders, indicating a need for improved communication.
  • MJ
    Miguel Juarez
    Feb 7, 2026
    5.0
    Liberty helped me out with other a small issue I had with my earrings, she was very respectful and helped me quickly.
  • TA
    Tessa Adams
    Jan 25, 2026
    5.0
    I'd like to thank the older Latina lady at the head counter. I went into exchange some pants I had bought for an interview that I have, and she was very helpful and kind. Again,I'd like to apologize for the dog hair. She was fantastic!
  • ML
    Mary Lamb
    Jan 20, 2026
    3.0
    Tired Penny's. Needs revamp
  • AC
    Abbey Chorn
    Dec 12, 2025
    1.0
    I like JCP but I have been trying to call this location multiple times and no one answers the phone. I cant make the 40 min drive to talk to someone in person. Absolutely ridiculous. I've called at different times in the day and have tried every single department and no one answers at all.
  • MC
    Mary Cornelsen
    Dec 2, 2025
    4.0
    I found going in easy, and being able to make my shopping easier

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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