Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Layton, UT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers praised the friendly and helpful staff, particularly highlighting individual employees who provided exceptional service.
Store Condition
Several reviews mentioned that the store appeared tired and in need of a revamp, with some areas looking run down or empty.
Product Selection
Customers expressed mixed feelings about the product selection, with some finding great deals while others were disappointed by limited choices and quality.
Online Experience
There were complaints about difficulty reaching the store by phone and issues with online orders, indicating a need for improved communication.
MJ
Miguel Juarez
Feb 7, 2026
5.0
Liberty helped me out with other a small issue I had with my earrings, she was very respectful and helped me quickly.
TA
Tessa Adams
Jan 25, 2026
5.0
I'd like to thank the older Latina lady at the head counter. I went into exchange some pants I had bought for an interview that I have, and she was very helpful and kind. Again,I'd like to apologize for the dog hair. She was fantastic!
ML
Mary Lamb
Jan 20, 2026
3.0
Tired Penny's. Needs revamp
AC
Abbey Chorn
Dec 12, 2025
1.0
I like JCP but I have been trying to call this location multiple times and no one answers the phone. I cant make the 40 min drive to talk to someone in person. Absolutely ridiculous. I've called at different times in the day and have tried every single department and no one answers at all.
MC
Mary Cornelsen
Dec 2, 2025
4.0
I found going in easy, and being able to make my shopping easier