Lane Bryant Outlet

Reviews

• MG

  Mars G

  5 days ago
  3.0
  This shopping experience was a mixed bag, literally and figuratively. First, kudos. The store was organized, nicely stocked, staffers offered assistance, and dressing rooms were adequate. Second, I do not enjoy plastic clothes. These have very little to no detailing at the cuffs, less modest necklines, or tails so curvaceous fuller figures are tedious to fit in coordination with bottoms and barrel tops that also cannot be washed and dryed normally. Then these items are sold at prices that suggest higher quality. Third, it may be the fact that these garments are very, very wrinkled that allows and, or encourages staffers to handle them as more than already wrinkled beyond belief so it doesn't matter how they're folded or that they're not folded with care. This makes it nearly impossible to wear any outfit out of the store. Lane Bryant, please stand up to and out from the growing competition!?! My final note, sadly, during the bagging portion of the sale, an item fell into a drawer. The only options to fix the error were to return for the item or a credit would go to my card. This is after I shopped to coordinate outfits until near complete exhaustion with visibly reduced ability to continue standing as the store closed. People are just people and mistakes happen, but gratitude for patronage happens too, or not.
• JF

  Jennifer Francis

  Aug 2, 2026
  5.0
  I have to be honest I was not expecting to have the experience at any store ever like I did yesterday. Raven is beyond amazing and a wonderful asset for your company! I have been going through a weight loss journey for the last several years and no clue what my clothing size is my bra size is nothing. I brought my 79-year-old mother in with me and she was kind enough to bring in a chair so she can sit with me in the changing room and not get exhausted through all the different trials and errors of different clothing sizes that I went through. She did a bra fitting with me a cup size fitting with me and I learned that I'm actually several sizes down from what I actually thought I was which is exciting and all the best ways thanks to her. Raven was a huge confidence booster every time she brought me a size down from what I thought I was because the clothing item was just too big. She was honest about fittings and whether it looked good or a bit off, she was honest about everything which I really need when I'm shopping for clothes because I can't tell what looks good anymore because I just don't know I haven't bought myself new clothes in years and I mean a decade. She knows your website well which was wonderful because there were several items you didn't have in the store that I kind of needed, I did wish you have in the store but that's not her fault. Because she knows the website so well it was able to guide me to other items. She made my shopping experience fun and heartfelt and kind I will never forget my experience there yesterday. I can't wait for my next step down in sizes so I can go spend more time with Raven absolutely the best time and I had so much fun there. On a side note I went to several other stores throughout the day not one person stood out above any others and in fact were downright rude. Not one compared to my experience with Raven and the other lady that was there. I never felt self-conscious with her which is super important. I can't thank her enough. 🥰🤩
• DD

  Drizzy

  Apr 20, 2026
  5.0
  Very helpful and friendly associates!
• LS

  Lady Sunshine

  Mar 15, 2026
  5.0
  Overall Great customer service. I had a hiccup with one sales representative and management did a good job at diffusing the communication difficulties. She went above and beyond to correct the experience and I am different to impress. I will be back as this store did put the customer first.