Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Brookfield, WI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Furst tume customer. There was a situation where a supervisor and how she handled my exact situation cost this location future business from my wallet. The older cashier knew flexibility could be given to me as it wasnt my fault. She was kind and professional. She knew this could be handled favorably but needed her supervisors sign off. The supervisor as if she was in a drive thru said one sentence rejected this option and then went on to literally in front of me socialize with a coworker not about work related issues. She was half the age even more of the kind older employee attempting to help me and was embarrassed by her supervisors actions. I was also embarrassed for her because she was doing the right thing. I only gave this 3 stars because the older cashier main level immediately when you walk in the doors on the west side should be the supervisor, not the one that is supervisor. This is like this everywhere you go. The ones in mgmt should never have any position in mgmt or anywhere near that decision making power let alone be working in customer service at all anywhere including this JC Penney! I left disappointed, pissed and sad. I will never be spending my money here again and to the nice older cashier you should be paying her at a minimum DOUBLE not only because she deserves it and is factually underpaid but because she has to deal with that vile appalling younger female supervisor. Wow, just WOW!
CT
chris thomson
Apr 2, 2026
5.0
Nice people, good stuff.
JG
Jesse Gruber
Mar 10, 2026
5.0
Jewelry department was super friendly and helpful! Definitely will be shopping here again.
TB
The name Bows
Mar 8, 2026
5.0
Haley at the salon in Brookfield is amazing!!! She made my daughter feel amazing after her appointment I love it found someone to go to for now on. Thank u Haley
What types of products can I find at JCPenney in Brookfield, WI?
You can find a wide selection of apparel for men, women, and children, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Brookfield, WI.
What are the store hours for JCPenney in Brookfield, WI?
JCPenney is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney in Brookfield offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup services at their Brookfield location.
Which payment options are accepted at JCPenney in Brookfield?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is JCPenney in Brookfield wheelchair accessible?
Yes, the Brookfield JCPenney store has a wheelchair accessible entrance.
What are some nearby stores or services if I visit JCPenney at Brookfield Shopping Center?
Nearby stores and services include Sephora inside JCPenney for beauty products, Gap for clothing, Aéropostale for menswear, Super Nails for nail care, and the Brookfield Square shopping center.
Where can I get a professional portrait taken near JCPenney in Brookfield?
You can visit Jc Penney Portraits, which is located nearby in the Brookfield Shopping Center, for professional photography services.
Are there any coffee shops close to JCPenney in Brookfield?
Yes, Starbucks is conveniently located near JCPenney, making it easy to grab a coffee before or after your shopping trip.
Does JCPenney in Brookfield have any private brands?
Yes, they feature private brands such as Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona.
Can I find beauty and spa services near JCPenney in Brookfield?
Yes, nearby options include Janelle Vici Stylist for beauty and tanning, Super Nails for nail and makeup services, Joy Nails & Spa, Happy Feet Palace for massage and spa treatments, and the Sephora inside JCPenney for beauty products.
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