American Eagle

Reviews

• SB

  S Boivin

  Jun 7, 2026
  1.0
  I rarely leave detailed reviews, but this experience was bad enough that I feel compelled to share it. I came into American Eagle to make a simple return. I had my receipt, my rewards account, and unused items with tags attached that were well within the return policy. There was absolutely nothing unusual about the transaction. The issue was the store manager’s attitude from the moment the interaction began. Every step of the process felt like an interrogation. He repeatedly questioned me, spoke to me in a condescending manner, and treated me as though I was doing something suspicious despite the fact that I had all of the required documentation and fully complied with every request he made. I’ve worked in retail for nine years, including in a supervisory role, so I understand the importance of following policies and preventing fraud. This wasn’t about policy. It was about professionalism and basic respect. You can enforce store procedures without making customers feel like criminals or talking down to them. My return was completed, but that doesn’t excuse how I was treated. The entire interaction was unnecessarily hostile and easily one of the rudest customer service experiences I’ve ever had. I walked away feeling like I was putting in more effort to be courteous than the store manager was. What made this even more disappointing is that after leaving, I mentioned my experience to employees at a few other stores in the mall. More than one person indicated that this manager has a reputation for being rude to both customers and employees. Whether that’s true or not, it certainly aligned with the experience I had. I don’t make statements like this lightly, but if this is a recurring issue, American Eagle should seriously consider whether this individual is the right fit for a customer-facing leadership role. Everyone has bad days, and perhaps there are circumstances I don’t know about, but if this is how customers are routinely treated, then either additional coaching, a different role, or time away from the position may be warranted. No customer should leave a straightforward return feeling belittled, disrespected, and unwelcome.
• KD

  Karen DeCosta

  May 26, 2026
  5.0
  Came here to restock my son's wardrobe. After he had some difficulties with style the worker helped build his confidence and really sold the clothing. He bought 4 pants 6 shirts a jacket and sweater. He looks great. The quality of the product is good for the price. Store was very organized and easy to locate items! Loved it.
• EL

  Erika Littlefield

  May 5, 2026
  1.0
  I had a very disappointing experience with customer service during a recent return. I wasn’t familiar with the return process and was trying to get some guidance, but the associate I spoke with was rude and impatient from the start. Instead of explaining things clearly, they made me feel like I was an inconvenience for asking basic questions. Their tone was dismissive, and they didn’t make any effort to help me understand what I needed to do. As a customer, I expect at least a basic level of respect and willingness to assist, especially when I’m unsure about a process. This experience left a really negative impression, and it makes me hesitant to shop here again. Customer service should be about helping people, not making them feel uncomfortable for asking for help.
• SS

  sLePpy.0-0

  Apr 12, 2026
  5.0
  Staff was great! Helped me find a good pair of jeans!
• CU

  Carrie Underwood

  Feb 28, 2026
  1.0
  I WOULD NEVER RECOMMEND THIS STORE. Employees were just standing around chatting while customers clearly needed help, and when I asked a simple question, I got eye rolls and a one-word answer like I was inconveniencing them. No one offered assistance, the attitude was cold and dismissive, and it honestly felt like they didn’t want anyone in the store. Add overpriced, inconsistent clothes on top of that, and there’s zero reason to come back.

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