I had a frustrating situation happen with the store today with an issue of an order I was meant to pick up in store. Admittedly, I was not my best self today and did not have the patience I should have. Despite dealing with a rather rude customer (me), Liliyn, was very patient, kind and helpful. She helped fix my issue and she was understanding when my very energetic kids were struggling to stand still and were starting to get rowdy. I really appreciated her today.
HE
hailey everson
Mar 7, 2026
1.0
Worst customer service I’ve ever recieved. Bought my husband jeans for his bday, needed a size up, they would not take a pair because they looked “washed and worn”. I bought them last week and they didn’t fit so they were never worn. Front desk gal was extremely rude, I’m honestly appalled, I’ve bought jeans from AE for years and I’ve never had them treat me like this during a return.
KK
K K
Jul 11, 2024
5.0
I absolutely love this store! It's impeccably organized and spotless, and the staff are incredibly friendly and helpful. A special thanks to Lindsay and Catherine for their expert styling assistance. I found clothes that fit me perfectly and stayed within my budget.
NP
Neeraj Prajapati
Dec 30, 2018
5.0
I love this place for shopping. Beautiful people assisting you while u shop. I wish they had more variety. Also more of the M and L sizes, It was hard to find size M and L.
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