Vans

Reviews

• LK

  Logan Katz

  Sep 28, 2026
  2.0
  This lady let me into the accessible fitting room stall and comes back a bit later knocking and saying oh sorry someone would like to use this stall and so I felt rushed to leave. Then on top of that she said she was looking under the stall to see my wheels and knew someone was in there. Then why would you knock and expect me to leave during my fitting? When I was checking out she got upset at the employee checking me out because he didn’t write down that she helped me in the store which she did not. I had interacted with the cashier more than I had ever interacted with her and she was rude. She made him add her name to the receipt or whatever to mark down that she was the associate to help us. Stop doing this to get any type of recognition or incentive. This is stealing from your other coworkers. This happened on September 22nd at around 1:40pm.
• FS

  Frank Sinatra

  Jun 13, 2026
  2.0
  The employee helping me was fantastic. He was friendly, helpful, and made me feel comfortable enough to ask questions if I needed anything. His customer service was exactly what I would expect when shopping. My issue was with another employee who seemed more focused on directing staff and following me around the store. If employees need coaching or correction, it should probably be done privately instead of where customers can hear it. Being closely watched throughout my visit made me feel like I was suspected of stealing, which was frustrating considering I spent over $300. The associate assisting me did an amazing job and made the experience enjoyable. Unfortunately, the actions of the other employee took away from what would have otherwise been a great visit. You should retrain your manager or team leads to speak to the employees with more respect.
• AC

  Adrian Christoph

  Apr 15, 2023
  5.0
  Frankie was a great help. Provided exceptional service and great recommendations. Thank you!
• LS

  Latrice Smith

  Jan 27, 2018
  1.0
  I literally but Vans, twice a month... I go to different locations, based on, size, color, if it's in stock,ect... But the customer service here was unpleasant, to say the least...

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