Shane Co.

Reviews

• DS

  Daria Slobodchikova

  2 days ago
  4.0
  I came in to pick up my ring and was warmly greeted by Mackenzie, who retrieved it promptly. Upon inspection, we both noticed something was off. While the ring was technically what I had ordered, the resizing process had softened the edges into something resembling a European comfort fit rather than the clean, sharp profile of a cigar band. I pulled up photos from my previous visit, and Mackenzie immediately recognized the discrepancy. Her candid acknowledgment was such a relief since the last thing I wanted was to come across as a difficult customer. But she validated my concern without me having to push for it. Oscar, the jeweler, then examined the ring and confidently assured us he could correct it. Given that the original sizing wasn’t done at Shane Co., I have every confidence in his ability to make it right. Looking forward to picking it up next week!​​​​​​​​​​​​​​​​
• CW

  Ciera Wilson

  6 days ago
  5.0
  The people here have been absolutly amazing, Lynn was the person who helped us pick out the most perfect wedding set for me and my not husband!! Love love love them. There all so personable. mackenzie helped me with the last cleaning before we got married! They have helped us so much and made the expensive purchase feel once in a lifetime!
• VV

  Vincelover1981

  May 11, 2026
  5.0
  I rushed into the Tukwila Shane Co. this afternoon with fears that a diamond was missing from my Engagement ring. Mackenzie quickly came to my rescue taking my ring in the back for jewelers Oscar and Oksana to look it over. Mackenzie assured me that if anything was missing, we would get it replaced. Coming in every six months to get my ring cleaned and checked for loose stones really does pay off! Fortunately, it was just a little paint on my ring. This was a great opportunity to be able to look at the matching wedding band and see if there were any alternate options. I’m glad to say that I found a couple of additional pieces to add to our profiles.
• KF

  Kristina Fox-Williams

  May 11, 2026
  5.0
  I brought my rings and necklace in for some repair. The work is beautiful and it was done in a manner of a few days. Devaughn initially helped me when I brought them in. Makenna helped me when picking them up. Both ladies were friendly, courteous, and helpful. Oksana did the repair and my jewelry is stunning again! Very pleased!
• AG

  Abby Galang

  May 7, 2026
  5.0
  She was incredibly kind, knowledgeable, and patient throughout the entire process. She took the time to explain everything I should know about diamonds in a way that felt approachable and never overwhelming. What stood out most was how genuinely thoughtful she was in considering what I was looking for and helping me explore options that fit my style and preferences. She made the experience feel exciting, comfortable, and really special from start to finish. If you’re looking for someone who truly cares and makes you feel taken care of, I highly recommend asking for Mackenzie!