Shane Co.

Reviews

• JM

  Jade McGuirk

  5 days ago
  5.0
  My diamond fell out of my ring and Shane co was incredibly helpful and got my ring repaired within just a couple of days. I’m so grateful for their service and kindness!
• SR

  Samy Reel

  6 days ago
  5.0
  Oksana repaired my wedding ring, two of the stones were loose (thank you)! The work that their jewelers do is incredible. Mckenzie helped us pick up my ring, she was very sweet and helpful.
• EK

  Erin Keller

  Jun 27, 2026
  5.0
  Mia sold us my engagement ring and we were thrilled she was there to sell us our wedding rings. She is the best! We really appreciate her upbeat personality.
• KE

  Kris Embers

  Jun 20, 2026
  5.0
  Very pleasant and easy experience! Envy was patient, fun and meticulous. The Guy's take: Envy was super chill and it was a top notch retail experience. Felt comfy getting the ring I needed for my forever.
• BC

  Brenda Covarrubias

  Jun 11, 2026
  1.0
  I am extremely disappointed with my experience at Shane Co. in Tukwila. My husband purchased a ring for me, and before placing the order, we discussed specific modifications with the sales representative. The original ring had a 6-prong head, but we were offered the option of changing it to a 3-prong head. My husband, my 18-year-old daughter, and I were all present when we clearly agreed to the 3-prong option. We were told it would need to be specially ordered, and we agreed to wait for it. When the ring arrived, it still had the original 6-prong head. The customization we agreed to and expected was never completed. We also discussed sizing. Because my hands were swollen at the time, the sales representative suggested using the size of a ring we had previously purchased from Shane Co. as a reference. We agreed. Unfortunately, the ring I received is noticeably larger than my correct size and does not fit properly. To make matters worse, none of these agreements were documented in the paperwork. My husband was also told he would receive updates and emails regarding the special-order process, but he never received any communication. When I picked up the ring, I was told there had been a “miscommunication.” Instead of honoring the original agreement, I was told that any changes could still be made, but only at an additional cost. We did not ask for anything new—we simply wanted the ring we had already agreed to and paid for. This experience felt unprofessional and frustrating. We paid for one thing and received something different. I expected better communication, better documentation, and better customer service from a company that promotes itself as a trusted jeweler.