JCPenney

Reviews

• LL

  linnass

  Aug 3, 2026
  5.0
  Tory's customer service was exceptional. My Aunt and I stopped by to purchase a dress for her daughter's wedding. Tory was very kind and she was so helpful. We both appreciate her.
• CC

  chrisstal

  Jul 22, 2026
  1.0
  I recently shopped at the JCPenney store in Tukwila and had a very uncomfortable experience. While I was shopping, I noticed an employee repeatedly watching me throughout the store. When I asked why I was being watched, the employee simply responded, “I’m doing my job,” without offering any further explanation. The experience made me feel uncomfortable and singled out while I was trying to shop. After leaving the store, I contacted the store to report my concerns. My name and phone number were taken, and I was told that a manager would contact me. I am still waiting to hear back. I understand that stores have security procedures, but customers should also be treated with respect and made to feel welcome. I hope management reviews this incident and takes customer concerns seriously so that others have a better experience.
• KP

  Kimberly Pabon

  Jul 21, 2026
  1.0
  I bought a pair of slides for my Grandson at our local JC Penney last week. They don’t fit and I’ve misplaced the receipt. I’ve tried several times calling every department in the store two days in a row with no success. Not even the operator would pick up yesterday. I gave up trying and called 800 customer service today and they said JC Penney no longer allows returns or exchanges without receipt. After several more attempts I was finally able to get through to the Operator at the store who said that I would have to call Synchrony Bank ( JCP cards are issued by them) and ask for the sale date and time, store number, transaction number and register number to bring to the store to “possibly” get a refund, that they can no longer look up your sales info and even if you’re a card holder cannot exchange items . It is hard enough to even find a cashier at this location and they normally only have one on each floor. Even after finding an open register, the lines lately have been so long it’s not uncommon to stand in line at least twenty minutes ! This location is ridiculous !
• CW

  Crystal Whitney

  Jul 18, 2026
  5.0
  This review is for the Tukwila Southcenter (WA) salon. I've visited the salon twice now, and I've been treated very well by both the receptionist and Eva my stylist. Eva always makes me feel at home, knows her stuff, and tells me the truth about how my hair care journey is going. I trust her implicitly and so value her knowledge, and how she takes care of my hair whether it's color, a silk press, or a relaxer touch-up. My hair comes out healthy, shiny and beautiful! Thank you!!😄
• TK

  Tanmay Soni Khilnani

  Jul 10, 2026
  5.0
  I had one of the most beautiful customer service experiences at JCPenney, and I truly felt compelled to share it. On July 9, 2026, at around 8:45 p.m., I arrived at the store shortly before closing. I had to fly out that same night for a conference and urgently needed to purchase a shirt and complete my suit look. The fitting rooms had already closed, but when I politely explained my situation to Nasr, he showed me a level of kindness and hospitality that I will genuinely remember. Nasr was an absolute gentleman. He kindly opened the fitting room for me, helped me find different shirts, patiently waited while I tried multiple sizes when the first ones did not fit, and never once made me feel rushed—even though the store was about to close. But his kindness did not stop there. He helped me select a tie, and when he noticed that I was struggling to tie it properly, he personally helped me with it. That small gesture touched me deeply. Nasr went far beyond what was required of him. People like him remind us that true hospitality and customer service are not simply about completing a transaction—they are about empathy, patience, and making another person feel cared for. I also want to recognize another wonderful employee who noticed me wandering around looking for a trash can while carrying a paper bag. Without me even asking, she came over, took it from me, and disposed of it herself. Such a simple act of kindness, but one that says so much about the culture of the people working at this store. Finally, the cashier who assisted me was incredibly kind, welcoming, patient, and honest. Unfortunately, I cannot remember her exact name it may have been Shu, Shell, or something similar—but I hope management can identify her based on the date and time. She helped me apply the best available discounts, gave me honest advice about which colors suited me, and never pressured me to hurry or make a rushed decision despite the late hour. She patiently waited while I made my choices and made the entire experience feel warm and welcoming. This is exactly why I am proud to be a loyal JCPenney customer. Experiences like this make me want to return again and again and recommend this location to everyone I know. To the management: please recognize the employees who were working that evening, especially Nasr. Employees like these are the true face of a company. They do not simply show up to work—they bring heart, humanity, and genuine care to what they do. Nasr, thank you for being such a thorough gentleman and for understanding my situation when you could easily have said that the fitting rooms were closed. Your kindness meant more to me than you probably realized. God bless Nasr, his family, and all the wonderful employees who helped me that evening with happiness, success, and abundance. I hope JCPenney recognizes and celebrates people like them, because they are the reason customers like me keep coming back. Thank you for making a stressful, last-minute shopping trip into such a memorable experience. ❤️