lululemon

Reviews

• NS

  Natasha Silver

  Jul 29, 2026
  5.0
  We went to the Tacoma mall for the first time today and I had to check out the Lululemon store. It is smaller than the downtown Spokane store where I live, but it was still a wonderful store that was clean, stocked up, and organized well. The sales associates on the floor were all very friendly ladies, and the cashier was a super nice guy. Everyone was very helpful. 😊 I've been looking forward to trying the no-line Aligns and I finally found them in store here in black and navy! They go fast in my local store, so I was excited to finally see my size and length in stock! I will definitely be back next time we are in town! *The manager that everyone seems to have had an issue with in the other reviews must not work there anymore because I had a great experience. 😂*
• PG

  Preston Guenther

  Apr 12, 2026
  5.0
  Very modern very up to date very nice stuff
• JK

  J K

  Mar 17, 2026
  1.0
  Unbelievable attitude and poor customer service. For a brand charging over $100 for leggings that is built on building customer lifetime value and loyalty, they certainly don't train all of their employees to understand those basic concepts. My family has been loyal Lululemon customers for many, many years. I remember shopping at their first Seattle store in Pacific Place in Downtown Seattle. For many years, their customer service has been top notch. Employees willing to go the extra mile, because THEY understood building customer loyalty. At a recent trip, purchased a pair of pants (for my wife) that needed to get hemmed. The order was put in, and weeks go by. Of course, the store employees nor the store managers proactively provide any updates. They're just trained to wait for the hemmed orders to come back which then triggers an auto email to the awaiting customers. In my situation, the order kept getting delayed so I ended up either visiting the store or calling in to get updates. The order was submitted Feb 15, 2026 and for 4 weeks, not one update from the store about delays. All the updates were from my visits and calls to the store. At first, I was informed that they had to switch the vendor. Then another week goes by and they said the order was sent to California. Then another week goes by.. and mind you, no one at the store is proactively informing me despite them knowing full well, the hemming order has surpassed their 14 day turn around time. A month later, I call in and am finally informed that UPS apparently lost the shipment. WHY WASN'T I INFORMED OF THIS? I have had to constantly get updates myself. I ask for a refund, and I'm then informed, I have to come into the retail store to get a refund. Fine. I get a call back from the store manager, informing me, they can take care of the refund on their side preventing a wasted trip for me. 4 days goes by, nothing. I walk into the store today, and the store manager gives me attitude, like I'm inconveniencing HER. No apology. Her only comment.. we did our best. No. I'm afraid not. If this is your best, it is not good enough. Not even close to what the Lululemon brand embodies. After 20 years of supporting Lululemon...I think it's time to find a new brand.
• BM

  Brian Mckenzie

  Nov 30, 2021
  5.0
  These girls always treat my girlfriend so nice and listen to what she has to say. I come in here to drop dollars because it makes my girlfriend look great and feel great about herself. The quality of their product is great. Pay attention to their advice on washing instructions and enjoy your pants for years to come. NO Amazon and Costco 20$ leggings do NOT compare to Lululemon. These are fitted designer yoga pants, with excellent customer service.

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