Redmond Goodwill

Reviews

• KG

  Kate Geraskina

  1 day ago
  5.0
  I would like to say…I always find something great items! Thank you 🙏
• PP

  Phil

  Sep 4, 2026
  1.0
  Goodwill needs to respond to Darren Carlsons behavior confronting shoppers he’s profiling as “resellers”.
• RR

  Rick

  Sep 3, 2026
  2.0
  Darren Carlson confronted me about reselling. Someone like that has no business being involved with goodwill. When asked about policies he could not give a direct answer. This felt more targeted than anything else.
• MN

  Michael Netherton

  Sep 3, 2026
  3.0
  Very busy, large Goodwill with a lot of clothes. Traffic within the parking lot can be tight and a little dicey. Access is a little tricky, too.
• VV

  Victoria

  Aug 27, 2026
  2.0
  Goodwill now posts a notice on its front door stating that facial-recognition technology is in use. While the disclosure is a step in the right direction, it raises an even bigger concern. Darren Carlson told me about Goodwill’s use of facial recognition immediately after handing me a document about “resellers.” That interaction left me concerned that this technology is being used not only for loss prevention, but also to identify and profile customers Goodwill believes may be resellers. Reselling legally purchased merchandise is not shoplifting. Profiling paying customers based on what Goodwill assumes they may do with an item does not align with the values of an organization that claims to serve the community. I would like Darren Carlson and Goodwill to directly explain whether facial recognition is used to identify, track, or flag suspected resellers, what information is retained, and what happens when a customer is labeled a reseller.