Nordstrom Alderwood Mall

Reviews

• LF

  Lisa Fouse

  May 7, 2026
  1.0
  I think most of us go to Nordstrom‘s for the feeling and the service that we get that we don’t get at most retail stores these days. However, I will not be back. This past Monday, May 4th, a VERY loud and abrasive woman -who I am assuming was a loss prevention office- was extremely aggressive with a shopper who I suppose they were stopping for suspected shop lifting. I completely sympathize with how frustrating that job must be. However, the woman they stopped did not deserve the treatment she got. No one would have. Not to mention the security guard was loud, crude, and her pants were so low you could see her underwear, and I mean a lot of them. You could see her underwear even before she approached the woman about shop lifting. Then before saying a thing she wrapped the woman in a bear hug… at which point the security guards jeans began to go down even lower and she started shouting at the woman and making the most outrageous scene. The woman appeared to be confused but complying. However, the security guard just became louder and louder. THAT IS NOT THE TYPE OF SECURITY I WOULD IMAGINE AT NORDSTROMS. I would have thought they would have required a little bit more class and grace. She did not just apprehend the woman, she cuffed her and left EVERYONE in the make up, the accessories and shoe department rattled and taken aback. She was incredibly unprofessional and inappropriate. My daughter and I were shocked. It ruined our shopping day completely. We may just stick to online shopping with Nordstrom’s from now on… at least until they clean up their loss prevention dept. and start to hire people who actually know how to behave in public… even when doing a tough job. It was absolutely absurd. Apparently Nordstrom’s has lowered their standards with the rest of the world.
• CK

  Connor Kennedy

  May 4, 2026
  1.0
  Horrendous security. Time to find new employees.
• MD

  Mel Diego

  Apr 23, 2026
  5.0
  Had a wonderful experience buying another suit at Nordstrom, first was Bellevue however since it was further from me I tried Alderwood, a few wonderful team helped me as I got fitted, at first it wasn’t long enough but Dao from alterations re did it so it was a perfect length! Had a great and full team help, Vanessa and Quan in the suiting department made sure all request was fulfilled as I can be extremely anal on the fit and fitment, will definitely buy my next suit at Alderwood. Thanks again!!
• KD

  Kevin Deffinbaugh

  Apr 19, 2026
  5.0
  Sales people here are the best! I forgot what great customer service felt like until I came here. I definitely enjoy shopping here! 6 Stars! High end and clean with great deals available on quality brands.
• KH

  Kevin Himple

  Apr 15, 2026
  5.0
  All I'd like to say about Nordstroms at the Alderwood Mall is the employees who I've spoken with are very professional and courteous. A special thanks to Khuang, Vanessa, and Marie. And an extra thanks to Kimberly who did a fantastic job wrapping up my purchase.

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