Lynnwood Goodwill

Reviews

• JJ

  Jeff Taylor (Flying jeffro)

  May 13, 2026
  5.0
  Value village wouldn't take something the Goodwill did
• RL

  Ruth Luna

  Apr 29, 2026
  4.0
  Not too much clothing options but lots of shoes. Has about 4 fitting rooms. Staff is super nice
• TT

  TC

  Apr 25, 2026
  5.0
  Always crowded. Always find something I need or want.
• LC

  Lili Cuello

  Apr 15, 2026
  1.0
  I had a very disappointing experience at this Goodwill location and feel it needs to be addressed. A few days ago, I purchased a pair of shoes that appeared to be mislabeled with the wrong size. I didn’t realize the issue until I tried them on at home. I returned to the store the same day, just a few hours after purchasing them, to request an exchange or return. The manager on duty—whose name sounded like Candy—was extremely rude and unprofessional. At first, she refused to help without clearly explaining why. After I explained that the purchase had just been made, she called over the cashier who had assisted me earlier. The cashier confirmed that the shoes were sold as labeled. Instead of handling the situation respectfully, the manager began raising her voice to the cashier. She publicly scolded the employee in front of customers, which was uncomfortable to witness. The cashier appeared visibly intimidated and upset. This kind of behavior is unacceptable in any workplace. What made the situation worse was the complete lack of accountability. There was no apology for the inconvenience, the incorrect labeling, or the way the situation was handled. I left feeling disrespected and frustrated. Goodwill promotes itself as an organization that supports the community and provides opportunities, but this experience did not reflect those values. In addition, I’ve noticed that prices at this location are unusually high, sometimes even for items that are damaged or low quality. I hope this feedback is taken seriously and that steps are taken to improve both customer service and management behavior at this store.
• AB

  Angela Boyce

  Apr 7, 2026
  1.0
  Won't take a small (3'x5')clean rug, despite the website saying they will. Very disappointed that they wouldn't even throw it out, after I donated a carload of other items that they are going to resell. I am really rethinking donating things to them in the future.

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