JCPenney

Reviews

• KK

  Kay

  Aug 11, 2026
  3.0
  Located at alderwood mall. Parking lot. Can enter from exterior or interior of mall.
• GK

  Geethapriya Kumaraguru

  Aug 8, 2026
  2.0
  I feel compelled to share this experience honestly, not out of anger, but out of a genuine hope that it leads to something better, both for myself and for the customers who will walk through these doors after me. I went in on a Saturday, having set aside precious, hard-won time from a full family weekend, hoping for a simple and joyful shopping trip to find a special formal dress. I found one, along with a blazer, both clearly marked with clearance price tags physically affixed to the items. The dress was tagged at around $29-30, and between that price and how beautifully it fit, it felt like a small, meaningful discovery, exactly the kind of moment that makes an ordinary errand feel worthwhile. That sense of hope did not last. At checkout, the dress rang up at full price. It was rescanned, but still did not register as clearance in the system, so a manager was brought over to look into it. I was told, with quiet certainty, that the register was not showing the item as being on clearance, and that clearance tags are sometimes moved by other customers from one item to another, which might explain what had happened. I want to be honest about how deeply unsettling this was to hear. The tag was physically attached to the dress I had chosen with my own hands. I had no way to know whether this explanation was true, or simply a convenient way to avoid honoring the price I had seen. To be told, in effect, that what I witnessed with my own eyes did not count, because some unnamed customer may have moved a tag, left me feeling doubted and dismissed, with no way to prove otherwise. An additional discount was offered in an effort to soften the gap, but even then, the final price never matched what had been tagged. And when I asked, quite reasonably I believe, to keep the original clearance tag as evidence of what I had seen, I was told it had already been discarded. That single moment turned confusion into something closer to quiet heartbreak, because I no longer had any way to prove what I knew to be true, or to defend myself against an explanation I could not verify. By the time everything was finally resolved, including a twenty-minute wait simply to reach the register, I had given over an hour of my Saturday to this. That was more than an hour taken from time I had wanted to spend with my family, spent instead on something that should have been a small, happy part of preparing for something meaningful to me. Every person I spoke with was courteous, and I do not believe any single individual set out to deceive me. But I left that store not with the joy I had walked in with, but with disappointment, and an uncomfortable sense of having been failed by a system I had trusted. If clearance tags truly are being moved with enough frequency that this has become a ready explanation, then that, in itself, is the real and troubling issue, one that quietly shifts the cost of the store's own gaps onto honest customers who did nothing more than trust the price in front of them. What I hope for, more than anything, is that no one else has to carry this same disappointment home with them. I sincerely hope JCPenney will take this seriously enough to put a real, lasting system in place: more frequent and meaningful audits of clearance pricing and signage, a clear process for verifying a price when a tag and the register disagree, and real accountability for catching and correcting these mismatches before they ever reach a customer's hands. I also hope, with equal sincerity, that JCPenney will take the time to identify any other customers who may have been affected by similar mismatches, and offer them fair credit or refunds, rather than allowing this to quietly pass unnoticed. In the meantime, I would gently encourage other shoppers to photograph any clearance tags before they reach the register, simply as a safeguard. I still want to believe that this was the exception and not the rule, and I sincerely hope JCPenney will take the steps needed to make sure it stays that way.
• DG

  Deepak Gupta

  Aug 4, 2026
  1.0
  We had a disappointing experience at checkout today. There was one shared line serving two cashiers. A customer started standing behind the second cashier, so my wife followed, thinking a second line had formed. The cashier immediately told my wife to go back to the original line, so she did. Moments later, another customer stood in the exact same spot behind that second cashier, but this time the cashier said nothing and allowed it. We found the inconsistent treatment upsetting. As a South Asian family, it left us wondering whether our treatment was influenced by our race. We can’t know for certain, but it certainly felt that way to us. Rather than argue, we decided to leave without making our purchase. We hope the store ensures all customers are treated consistently and respectfully.
• SO

  Shaun O'Brien

  Jul 31, 2026
  1.0
  Went and looked at their mens' clothing department. Most things do not have prices on them, and are in the wrong spots. After looking for about 20 minutes, I found some pants I liked that actually had a sale sign above them. There were probably 10 pairs hanging there. After I grabbed them, I looked to check out. There was nobody available on the second floor, so I took them downstairs. I looked around for about 5 minutes, and could only find one register open. At that register, there was a family with a large order. I stood in line for about 10 minutes because many of the items they were looking at were mismarked. On multiple occasions, the clerk had to go look and verify the prices that the customers said the items were. Finally, another person came over to help because the line was growing, and a few people left without being helped. When I got to the front of the line, the pants I wanted to purchase rang up at nearly twice the price that was on the sale sign. The clerk called her manager to verify the price, and after about t more minutes, she verified the sale price. Unfortunately, the clerk was unable to make the adjustment, so we had to wait for the manager to come from upstairs. When she arrived, she said that she looked at the wrong pair of pants! She told me I'd have to wait for her to go across the store, upstairs, and back to get the sale price verified! At this point, I was so frustrated, and tired of being in the store, that I just told her to forget it... Time is money, and I've never had to put forth so much time and effort to spend money! Items need to be tagged and put where they belong! Sales tags need to be updated, and if the tags aren't updated, the store should honor the price! There is a reason that Department stores and retail are failing! Nobody seems to care anymore!
• JG

  J G

  Jul 16, 2026
  5.0
  Great customer service and selection of clothing for all ages.

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