New Beginnings Thrift Store has been in business since 2007 and proudly serving local charities. Recently we opened our second location in Kennewick moving into the historic Basin Department Store building. We are grateful to be able to continue to serve the tri-cities and look forward to meeting our friends in Kennewick.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.