Everett Outlet Goodwill

Reviews

• BB

  Britt

  Jun 27, 2026
  5.0
  Love a good Bins shopping trip
• ML

  Melody Lane

  Jun 24, 2026
  4.0
  As said parking is horrible. Only the main manager lady seems rude, everyone is very nice. The crews of resellers are the problem.. And watching all the guys walk into the woods in front, you know they are peeing out there cause there are no restrooms.
• MS

  Melinda Steinbach

  Jun 7, 2026
  3.0
  Parking here sucks
• JK

  Julietta Kal

  May 30, 2026
  1.0
  I've shopped here quite a bit of times in the last decade. They used to have good managers and down to earth employees but things have changed these last couple of years. The people in charge are aggressive and unprofessional, just go once and you'll see. It's definitely a dark environment, I've never experienced anything like this in public. Older employee mumbling at shoppers, several different people in charge yelling at folks or all shoppers. Just be mentally prepared to see things you have never seen before. I've been to some super chill GW outlet stores but this one is not it!
• JM

  Jeanette Mejia

  May 2, 2026
  1.0
  The new manager and some employees here have a very poor attitude toward customers. I had a serious issue with restroom access, even though I have a medical need, and they still refused to let me use it. That is unacceptable and shows a lack of basic respect and understanding. One employee in particular was very aggressive—pushing carts forcefully and even lightly pushing into people without saying “excuse me.” Instead of helping resolve problems, the staff avoids communication and acts dismissive. They are extremely strict about the yellow line rule to an unreasonable level. Even the smallest, harmless contact is treated like a major safety violation, which feels excessive and inconsistent. Meanwhile, actual customer concerns are ignored. I am deaf and was not provided with any accessible communication. Instead of accommodating my disability, I was penalized for “not listening.” Restroom access matters for customers with health issues. Why focus on a small yellow line issue instead? Every time I visit, the restroom is ‘out of order,’ even when there’s another working toilet available. Why can’t customers use it? Why does Goodwill only allow employees to use the restroom and not customers with medical needs? That doesn’t make sense. Most other stores are more understanding and allow customers to use an available restroom. I was removed and suspended for 30 days over a minor situation, for over silly yellow line which is disproportionate and raises serious concerns about fair treatment and accessibility. I reported these issues to the manager, but nothing was done. It feels like customer experience and respect are not a priority here. After reading other reviews, it’s clear this is an ongoing problem—and they are absolutely right. The employees are rude, aggressive, and continue to yell at customers. The environment feels hostile and uncomfortable, not welcoming at all. It’s obvious that customer experience is not a priority here. What’s worse is that management appears unwilling to take responsibility or fix these issues. Instead, it feels like they protect certain employees rather than address repeated complaints. This kind of behavior should not be tolerated in any business. Serious changes are needed. Here are some pictures of what happened. First picture: I got suspended for 30 days because my shoe barely touched the yellow line, not even over the line. But other customers were standing the same way and did not get suspended or targeted. That feels unfair and inconsistent. Second picture: The bathroom signs changed from ‘Out of Order’ to ‘Employees Only.’ I explained that I have health issues and needed restroom access, but they still refused to let me use it. That was very upsetting and disrespectful. Third picture: You can see behind the woman where carts are supposed to be parked. Employees saw that and did not say anything, but when it was me, they became aggravated, told me to move, and pushed carts very aggressively near me. I am deaf, and I feel like I was targeted because staff did not want to communicate with me or try to solve problems calmly. There was no effort to use writing or accessible communication. Instead, situations were escalated quickly against me. Customers with disabilities deserve respect, fair treatment, and proper communication. I felt singled out, ignored, and treated differently from other customers. I wish I can show videos too but only photos this.

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