Everett Outlet Goodwill

Reviews

• DM

  Danny McClain

  3 days ago
  5.0
  Interesting experience like going on a treasure hunt
• JM

  Jeanette Mejia

  May 2, 2026
  1.0
  The new manager and some employees here have a very poor attitude toward customers. I had a serious issue with restroom access, even though I have a medical need, and they still refused to let me use it. That is unacceptable and shows a lack of basic respect and understanding. One employee in particular was very aggressive—pushing carts forcefully and even lightly pushing into people without saying “excuse me.” Instead of helping resolve problems, the staff avoids communication and acts dismissive. They are extremely strict about the yellow line rule to an unreasonable level. Even the smallest, harmless contact is treated like a major safety violation, which feels excessive and inconsistent. Meanwhile, actual customer concerns are ignored. I am deaf and was not provided with any accessible communication. Instead of accommodating my disability, I was penalized for “not listening.” Restroom access matters for customers with health issues. Why focus on a small yellow line issue instead? Every time I visit, the restroom is ‘out of order,’ even when there’s another working toilet available. Why can’t customers use it? Why does Goodwill only allow employees to use the restroom and not customers with medical needs? That doesn’t make sense. Most other stores are more understanding and allow customers to use an available restroom. I was removed and suspended for 30 days over a minor situation, for over silly yellow line which is disproportionate and raises serious concerns about fair treatment and accessibility. I reported these issues to the manager, but nothing was done. It feels like customer experience and respect are not a priority here. After reading other reviews, it’s clear this is an ongoing problem—and they are absolutely right. The employees are rude, aggressive, and continue to yell at customers. The environment feels hostile and uncomfortable, not welcoming at all. It’s obvious that customer experience is not a priority here. What’s worse is that management appears unwilling to take responsibility or fix these issues. Instead, it feels like they protect certain employees rather than address repeated complaints. This kind of behavior should not be tolerated in any business. Serious changes are needed. Here are some pictures of what happened. First picture: I got suspended for 30 days because my shoe barely touched the yellow line, not even over the line. But other customers were standing the same way and did not get suspended or targeted. That feels unfair and inconsistent. Second picture: The bathroom signs changed from ‘Out of Order’ to ‘Employees Only.’ I explained that I have health issues and needed restroom access, but they still refused to let me use it. That was very upsetting and disrespectful. Third picture: You can see behind the woman where carts are supposed to be parked. Employees saw that and did not say anything, but when it was me, they became aggravated, told me to move, and pushed carts very aggressively near me. I am deaf, and I feel like I was targeted because staff did not want to communicate with me or try to solve problems calmly. There was no effort to use writing or accessible communication. Instead, situations were escalated quickly against me. Customers with disabilities deserve respect, fair treatment, and proper communication. I felt singled out, ignored, and treated differently from other customers. I wish I can show videos too but only photos this.
• EJ

  Eoin Jenkins

  Apr 19, 2026
  1.0
  This is where I'd put a review... if I could ever get into this place! Absolutely the worst parking lot I've ever seen, not designed for a retail establishment so it's always full with people double parked and waiting, even saw someone parked on the grass by the entrance the other day. You guys seriously need to find a better and more accessible location.
• NA

  Nyshelle Atkinson

  Apr 8, 2026
  1.0
  Poorly managed, very dirty, never enough carts or space to park. And the worst part is their bathroom has been closed for several months. I’ve spoken with management and they will not be reopening the bathrooms to customers. The facilities do work and they’re reserving them only for employees. There are hundreds of people that come to this specific location every day. Just as context this is in an industrial part of Everett. There are no public bathrooms nearby. There is a Waterway positioned right in front of this Goodwill, a large population of the people who come to this Goodwill use the Greenway as a bathroom. Defecating and urinating near this waterway. It is clear that Goodwill as a company does not follow. It’s self proclaimed humanitarian position And clearly takes no responsibility for their impact on the Earth. I wonder what else they’re doing. I won’t be surprised if a lawsuit is filed against them for cruel and indecent business practice.
• CW

  Cari Wagy

  Apr 4, 2026
  4.0
  I love GW outlet! Be prepared for chaos. Items are dumped into bins and sold by the pound but you can get really good deals. The only reason I lowered the stars is because there isn't enough parking and the businesses around have no parking/tow signs. I heard they are selling the building. I hope the rumor is true and they find a location with adequate parking!

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