lululemon

Reviews

• QA

  Qusai Alsabia

  Sep 17, 2026
  5.0
  Kind staff. Thank you Bella.
• BR

  Brenda Reiss

  Sep 16, 2026
  5.0
  Always such good service and friendly associates.
• JZ

  John Zhou

  Aug 28, 2026
  5.0
  Maddison’s a great staff. He helped me with my trade in; because my item was out of stock he browsed for 10 min till he found something available and I liked. Great customer service.
• SS

  Soph

  Aug 15, 2026
  1.0
  Lululemon ruined my pants, made me spend 1.5 HOURS trying to fix their mistake, and then treated me like I was trying to get a free pair. I brought my Groove pants here for hemming 3 weeks ago. The associate was careless while marking the length, and when I questioned it and asked her to remeasure, she became visibly impatient and rolled her eyes. I picked them up today and they had been over-hemmed by about 2 inches. When I asked them to fix their mistake, another associate named Kiana processed a return + repurchase instead of the exchange I requested, leaving me to pay additional tax because I originally bought them in a lower-tax state. When I came back to have that corrected, she condescendingly said if I really “want my $5 back” she could try another process. What followed was 1.5 hours of waiting, almost no communication, and me repeatedly asking other employees for updates. After ~40 minutes in the back, she came out saying she had just started calling customer service. She then cancelled my replacement but couldn’t redo the return, temporarily leaving me with neither my original pants nor a replacement order. Customer service eventually instructed her to order another pair on the store’s behalf. She then repeatedly framed it as the store “buying” me new pants and emphasized that I wouldn’t receive a receipt because I wasn’t the one purchasing them as though I were getting something for free. I wasn’t asking for a free pair. Lululemon ruined the pants I already paid for, and I simply wanted them replaced without costing me additional money. Mistakes happen. What’s unacceptable is wasting 1.5 hours of a customer’s time and treating them condescendingly for asking the store to take responsibility for its own mistake.
• CM

  Celine Montague

  Jul 30, 2026
  4.0
  Busy location, it was alright. Service was decent and attentive enough

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