Movado Company Store

Reviews

• MC

  Melvin Crespin

  Mar 14, 2026
  1.0
  I went there to get my watch fixed, but they did a terrible job. Also the staff were quite rude.
• AS

  Asifa Saeed

  Nov 25, 2023
  1.0
  Worst services, specially a manager Kim is so rude and pathetic . She should not be in the industry in management. . She train people to lie. We asked for a new watch and employee went to her to confirm if had a new piece , she told her to say yes and take a payment. After the payment employee maram came back and said that they don’t have a new piece so I ask to return the watch as they promised new, manager came out so rudely and just throw the bag in front and said we can’t do it take your watch and bye. Never had that experience in the past at this location but will not go back because of the manager.
• JT

  James Thompson

  May 13, 2023
  5.0
  Very helpful staff, didn't feel pressure to buy anything.
• RN

  Rob Nichols

  Nov 5, 2022
  5.0
  This is a compliment for Kim at the Potomac Mills location. My Movado watch that I purchased a few years back from this location had kinks in the links that I could not get out. I took it to the store to see if they could do anything to fix it. Kim and the staff worked on fixing my watch but it was not entirely working. They all worked really hard on it and the staff was friendly while I waited and showed me watches while I waited. When they determined that it was not entirely fixable, Kim shared some options with me and showed genuine concern for my dilemma with the watch, which is my favorite watch! I purchased two matching watches for my significant other and I as a gift a few years ago. Kim offered to swap out my watch for the same watch and that was an option I was not expecting. This was a great option for me because the other watch I had purchased was not having the same issue I was experiencing, so I went with it. I'm not sure if Kim is the manager of the store or not, but either way, Kim provided excellent customer service and represented the brand and team very well. Thank you Kim and the staff at Potomac Mills! Sincerely, A happy customer
• VL

  vudayagiri lokesh

  Dec 11, 2021
  5.0
  Excellent staff and excellent customer service... best in town .. special thanks to tamir