Michael Kors Outlet

Reviews

• FG

  Fatima Sani Gwandu

  Aug 19, 2026
  1.0
  I am writing to formally complain about the way I have been treated by an employee named Zenith at the Michael Kors Outlet at Potomac Mills in Woodbridge, Virginia. I am a regular customer at this location and have spent well over $1,000 purchasing merchandise from this store. I enjoy shopping at Michael Kors, but unfortunately, my recent experiences involving Zenith have made me feel uncomfortable and unwelcome. On more than one occasion, when I have returned or exchanged merchandise, Zenith has questioned me about why I am returning items and has made comments about how I “always return stuff.” Most recently, I came to the store to exchange merchandise. I was not even requesting my money back; I simply wanted to exchange an item that I no longer wanted. The receipts I received from this store clearly state that eligible merchandise may be returned for a full refund or exchanged within 30 days of the original purchase. I have been following the store’s stated policy, so I do not understand why I should be questioned, criticized, or made to feel uncomfortable for using a policy Michael Kors provides to its customers. What made the situation even more upsetting was that Zenith discussed my returns with another employee, who then approached me and also commented about how I frequently return merchandise. Having multiple employees confront me about my shopping and return history was embarrassing and made me feel singled out. I want to make clear that I am not asking for special treatment. I simply expect to be treated with courtesy and respect when making a legitimate return or exchange within the store’s policy. I would also like to recognize Christopher, who I believe is a manager or supervisor at this location. Christopher has always treated me professionally and respectfully, and I greatly appreciate the way he handles customers. I have continued spending my money at this store because I like Michael Kors products, but no customer should feel harassed or embarrassed for making an eligible return or exchange. I respectfully ask management to review this situation and address the way I have been treated so that I can shop at this location without feeling uncomfortable or singled out. Thank you for taking my complaint seriously. I would appreciate a response regarding this matter.
• BA

  brandon alvarado

  Aug 13, 2023
  1.0
  horrible store manager kept trying to persuade me to buy a purse to the point where i felt super uncomfortable, old lady kept starring me down as if i was about to steal like girl bye! i believe her name was arzu please do better and get a whole brand new management team because oh na. 🤣
• BD

  Belli Doubleu

  Aug 16, 2017
  5.0
  They are really nice and i Love how they told me all about the sales... so, See you again 😊

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