Madewell

Reviews

• MW

  Monica Waddy

  Apr 15, 2026
  1.0
  This store just made me feel uncomfortable. When I walked in, the staff gave me that look. Probably unintentional but it’s a look that people of color can probably relate to all too well. But meh not something that bothers me. I had just purchased a top at free people next door, and when I looked to my right I saw a cheap pair of shorts that look like they may have matched well. I picked them up. A saleswomen immediately asked me if I wanted a dressing room started, no issue, standard procedure. I browsed, didn’t see anything else. Then proceeded to try on the shorts. Soon after I get the shorts on the saleswoman asked me if I was okay. I said yes. Didn’t like them, took them off, and neatly placed them on a bar within the dressing room. When I opened the dressing room door the saleswoman was right there like almost close enough for us to touch noses with a panicked look in her eyes like she assumed that my goal was to steal that pair of shorts. She quickly rushed into the dressing room and found the shorts. Just odd. The whole shopping experience just felt like a micro- or macroaggression.
• ST

  SHANNON TONEY

  Feb 14, 2026
  5.0
  Love this store everyone is so helpful.
• KK

  kathy

  Jan 24, 2026
  2.0
  Sale associates were very adamant about “keeping items on the front” when I had said I wanted to keep them with me and think about them as I continue to shop on. They took turn as ask me until eventually I gave up. Then when I made purchase of a few hundreds worth of these items, they didn’t bother to fold them nicely, just literally roll them all in and solve into a bag. Worst customer service I’ve had with Madewell
• TW

  Traci Winslow

  Jun 9, 2025
  5.0
  Gabby, along with every person I've met while shopping, has been so kind and helpful. I'm impressed that Gabby remembered me, as well as the details of my last purchase. That made me feel special! The store is beautiful and well-organized, and the clothes are of good quality. Highly recommend!
• TC

  Tiffany Cacace

  Jan 9, 2025
  5.0
  Nicole and the other staff members today were absolutely amazing and so welcoming. I explained to them that I'd recently changed sizes and was looking for new, good quality jeans. Nicole went out of her way having me try almost every style of jeans, checking in on how they fit, and giving me shirts to style with them as well. I'd been to this location before to purchase a few items and now I can't wait to go back. Thank you so much!

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