JCPenney

Reviews

• AG

  Aber Gavino

  May 13, 2026
  2.0
  JCPenny Jewelry messed up a new ring resize that took 1 month. Now may have to wait another month. They use 3rd party Jewelry repair under warranty plan which includes the free resize.
• MG

  Mike G

  Apr 18, 2026
  2.0
  It was confusing with the men's department. Also the customer service reps for check out were all at one station no clear signs where to find a cashier I hate the store lay out also be nice to have at lease one person at each check out.
• DS

  Darlene Savage

  Apr 15, 2026
  5.0
  Returned an item and received just I needed.
• LL

  Leslie

  Apr 13, 2026
  5.0
  Had a great time getting my single girl portrait done at the JC PENNEY portrait 📸 studio, Lynnhaven Mall, Virginia Beach, VA.
• AM

  A M

  Mar 28, 2026
  2.0
  You know I am giving my shopping experience today 03/28/2026 two stars. I had no problem in finding what I was looking for. However, I get to the register then everything went downhill. The cashier insisted that I use my JC Penney credit card. She continued with how much I could save and etc. I decided okay why not. She told me since I had not used my card for a while it was inactive. She was pressuring me to enter my information to activate it. I chose not too I was like forget it. I had planned to pay cash anyway.!She even said she could pay the bill for me??? I could not understand or believe how this cashier was using all the tactics. Is this the way JC Penney train the cashier’s. It was not a pleasant experience at all. I felt as if I was being scammed. Especially with her attitude of urgency……Really????