Business Details
11800 West Broad Street, Richmond, VA
23233, United States
Certified by Madewell • May 17, 2026
(804) 360-2032
Certified by Madewell • May 17, 2026
https://stores.madewell.com/us/va/richmond/11800-west-broad-street
Certified by Madewell • May 17, 2026
About
Certified by Madewell • May 17, 2026
Clothing StoreWomen's Clothing StoreShoe StoreFashion Accessories StoreMadewell
Hi, we’re Madewell and we believe that good days start with great jeans. Women’s and men’s denim is at the core of the brand, and we also offer everything you want to wear with an amazing pair of jeans, from easy tees and timeless outerwear to classic footwear and must-have bags.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Certified by Madewell • May 17, 2026
Hours
Certified by Madewell • May 17, 2026
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.0
42 reviews
5 stars
22
4 stars
7
3 stars
6
2 stars
3
1 star
4
- MIMonica IrahetaNov 26, 20252.0Very unwelcoming, mean girl energy. The staff act annoyed when you speak to them and even overheard them talking negatively about other customers. Love the clothes but dread going to this store.
- ABAlexandra BrownApr 20, 20245.0Found some cute earrings with Virginia’s help, she was so kind and helpful.
- AHAna Hernandez-CastroMay 18, 20235.0I was originally wary to go in. I thought maybe they only carried plus sizes online but I am SO happy I went in. The folks working were ALL so welcoming and helpful. I can’t say enough nice things about the ladies who helped me. They made suggestions and helped me walk out with a sick pair of jeans that I would never have tried on if not encouraged to. And they were like genuinely nice people who offered advise, not just nice to make a sale. I’ll definitely go back and I will never feel intimidated walking in as a plus size person.
- CHCrystal HarlerJan 20, 20231.0My first visit to store was not pleasant. I walked in the two girls never asked if I needed assistance. Of course I didn’t not until checkout. I found something , went to the register. The girls still not acknowledging that I’m at the register, they look right at me and said nothing. They could have said something like I will be right there or something. I waited almost 5 minutes. Then I walked out, because of no customer service I definitely won’t shop there.
Frequently Asked Questions About Madewell
What type of clothing does Madewell in Shortpump specialize in?
Madewell specializes in women's denim, offering jeans, tees, outerwear, footwear, and bags.
What are the store hours for Madewell at Shortpump?
Madewell is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM, with special holiday hours on certain dates.
Does Madewell offer in-store pickup services?
Yes, Madewell at Shortpump offers in-store pickup for customer convenience.
Can I exchange or trade in denim at this Madewell store?
Yes, the store provides a Denim Trade-In program to recycle your denim clothing.
What payment methods does Madewell in Shortpump accept?
They accept various payments including American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, Samsung Pay, and cash.
Is Madewell in Shortpump wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What should I know about parking or finding Madewell at Shortpump Town Center?
Madewell is located inside Short Pump Town Center, a large shopping mall, which provides ample parking and easy access.
Are there any nearby dining options I can visit before or after shopping at Madewell?
Yes, nearby eateries include Great Steak and The Boathouse at Short Pump Town Center for delicious meals.
Can I enjoy a coffee or smoothie near Madewell?
Yes, Surf City Squeeze and Starbucks are nearby for coffee and smoothie options.
What other shopping options are available near Madewell in Shortpump?
Nearby stores include Aerie, Lululemon, Kate Spade, White House Black Market, and Ann Taylor for women's fashion and accessories.
Brand Certified Facts from Madewell
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Certified May 17, 2026Yext Knowledge Graph
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