JCPenney

Reviews

• ST

  Sonya Thomas

  May 12, 2026
  5.0
  Loved the customer service,especially Jimmy and Michele in the fine jewelry department! JCP always has Quality products and great selections. Their sales always provide exceptional savings!
• AA

  ABD ALLA

  Apr 21, 2026
  5.0
  Shopping at JCPenney is a consistently positive experience that strikes a great balance between affordability, variety, and convenience. The store offers an impressive range of products—from stylish clothing for all ages to home goods, beauty products, and seasonal items—making it easy to find what you need in one place. One of the standout aspects is the value. Frequent sales, coupons, and promotions make quality items accessible without breaking the bank. Their private labels often rival more expensive brands in both style and durability, which is a huge plus for budget-conscious shoppers. Customer service is another highlight. Associates are generally helpful without being intrusive, and the checkout process is usually smooth and efficient. Whether shopping in-store or online, the experience feels straightforward and reliable. The layout of the store is also worth noting—clean, organized, and easy to navigate. It doesn’t feel overwhelming like some larger department stores, which makes browsing more enjoyable. Overall, JCPenney remains a dependable go-to for everyday shopping needs. It combines practicality with style and affordability in a way that keeps customers coming back.
• CJ

  Claudette Jones

  Mar 1, 2026
  5.0
  Jocelyn and Marcia helped me today and we’re very nice and polite to me… I will definitely be back!!!
• RB

  Richard Browne

  Feb 19, 2026
  4.0
  They have a good selection of items. I just couldn't afford them this time.
• SH

  Sherese Harrison

  Jan 20, 2026
  2.0
  I came here because of the $5 pink ticket items. I was able to purchase a few things. That's where everything else goes down hill. I made the purchase with my JCP card, and normally I could make a payment on the card right then. The register would not accept my DEBIT card payment, the associate tried another register and then another🙄. No luck I asked for a supervisor Nazifa(sp) who tried to assist no luck I asked her to call customer service. Why that was the absolute worst decision ever. They did NOT assist at all. Finally after 25 minutes or more I asked what is the other pay options. I was told by check I wish I was told the 20 minutes ago. I will NOT use the JCP credit card EVER AGAIN. Oh, did I mention they don't even accept their own JCP Rewards card anymore you have to give them your number or email address on file smdh what a joke. This store has gone down hill. So disappointing..

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